Banquets Manager

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**Under the general guidance of Director of Banquets, the Banquet Manager is a hands-on leadership position that is responsible for managing the entire Banquet operation, ensuring superior service to all events with special focus on quality and set presentation standards. This position is required to exercise judgment, set priorities and be able to forecast monthly expenses and manage expenses to meet the requirements of all events whilst being in line with forecast for all operational costs. In addition, this position will be required to work closely with other departments to ensure smooth workflow for the banquet guests within the hotel.**:
**KEY RESPONSIBILITIES**:
The key responsibilities of the Banquet Manager include but are not limited to:

- Lead and direct the team to ensure the smooth operation of Banquet functions.
- Acts as a resource to all front and heart of house department associates for meeting and exceeding guest needs.
- Provide guidance and support to the supervisory team to effectively manage the associates, ensuring efficient execution of all events and timely delivery of all services to the banquet guests.
- Be flexible to adapt the operation, at short notice, with the ever-changing needs and styles of diverse guests and conveners.
- Assist in holding regular quarterly Department Meetings, training sessions; Assist in establishing department objectives and goals; policies and procedures, designed to provide service levels, which exceed the expectations of both guests and internal departments.
- Teach service technique and product knowledge to the banquet team that creates positive associate and guest satisfaction; Ensures consistency in service delivery standards, setups and banquet presentations.
- Participates in selection, recruitment, training and performance management of all banquet associates.
- Possess the ability to organize and execute off-site catering events.
- Assist the Director of Banquets in liaising with the Catering, Culinary, Stewarding and other departments for ensuring well planned, quality, timely execution of events, quarterly stock take, scheduled maintenance and upkeep of banquet space and equipment
- Interpret financial reports: teach, create and implement plans to improve profits through effective management of the operation and collaborating with associated departments within the Food & Beverage division whilst adhering and improving the set standards.
- Assist the Director of Banquets in planning ahead by analyzing current business; organize required resources including operational supplies in a timely manner and scheduling of banquet associates while adhering to budgeted labour costs based on business and work volume.
- Assist the culinary team in controlling food related wastage.
- Maintains a safe working environment in all sections of the banquets.
- Performs other duties within the hotel, as assigned or required.
- Assist with succession planning for leadership positions.

**COMPETENCY PROFILE**:
**Attributes**:

- **_ Service Orientation_** - Displays a commitment to guest service and continually strives for improvement.
- **_ Flexibility_**_ _**:

- Demonstrated ability to be adaptive and accepting of new ideas, and a willingness to approach new challenges and adjusts plans to meet new priorities; able to manage multiple priorities and tasks in the regular course of work.
- **_ Decisiveness_**_ _**:

- Proven consistency in making sound decisions sometimes in pressurized or time-sensitive environments and service.
- **_ Achievement Oriented_**_ _- sets standards of excellence for work to be completed and is not deterred by challenges
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Attention to detail_** - Able to maintain a sustained level of concentration in a high pressured environment ensuring quality of work is consistently delivered by team members.

**Skills**:

- **_ Leadership_**_ _- Leads by example in behaving in an honest and trustworthy manner; treats others fairly; builds strong and trusting relationships with others; practices open communication.
- **_ Interactive Communication_**_ - _Adapts content, style, tone and medium of communication to suit the target audience’s language and level of understanding; takes others’ perspectives into account when communicating or presenting information; facilitates open communication and information exchange. Fluency in English both written and verbal.
- **_ Resource Management_**_ - _Possess the ability to plan and organize others to ensure the timely completion of tasks and to manage and support others to succeed in their roles; ensures the effective and efficient use of resources are in line with budget and forecast, whether human, financial, or material.
- **_ Team Building_**_ _- Promotes team achievement, contributes to the development and achievement of group objectives; supports and encourages other team members to achieve objectives; is respectful, actively listens to and seeks out opinions and ideas from others; capi