Corporate Service Manager

**About Oakcreek Golf & Turf**

Oakcreek Golf & Turf LP (“Oakcreek”) is a leading Western Canadian OEM distributor of commercial turf maintenance and other equipment including Toro, Yamaha, Pisten Bully, BOSS Plow and Ventrac.

Headquartered in Calgary, Alberta, Oakcreek operates six Canadian dealer locations to serve and support all golf and turf needs. Built on a genuine commitment to earn customer loyalty, Oakcreek is the market leader in the sales and service of golf course and municipal turf care equipment, golf cars, golf course irrigation and pump stations.

Our business seeks the addition of a Corporate Service Manager, located at our Calgary, Alberta Head Office location, to lead the organizational service department across all Western Canadian branches.

Reporting to the General Manager, you will be responsible for the following:

- Leading a team of six to eight service technicians locally and making recommendations across all branches, you will be responsible to effectively build, develop, provide direction on training and performance evaluations and manage the team to increase production and ensure customer relationships and satisfaction are a priority.
- In collaboration with the General Sales Manager, determine a shop schedule that meets the demand of deliveries and transportation to ensure the correct level of sales support within the business while maintain a level of support to our customer needs.
- Monitor the quality of repairs and maintenance to ensure that all work meets company standards, safety regulations, and customer expectations.
- Oversee the service department budget, tracking costs related to parts, labor, and equipment maintenance.
- Ensure department is operating at an efficient and safe manner to guarantee customer satisfaction; thereby, eliminating need for follow-up repairs, while keeping workplace injury free.
- Ensure department is operating at an efficient and safe manner to guarantee customer satisfaction; thereby, eliminating need for follow-up repairs, while keeping workplace injury free.
- Foster a productive and motivated team environment with a focus on meeting organizational goals and customer expectations.
- Review industry trends, tools, and techniques, including safety and regulatory requirements and ensure all service staff, company-wide are up to date.
- Promote a culture of continuous learning and improvement within the service department across all branches.
- Maintain various reporting systems as required by present policies and procedures required internally and by OEM vendors.
- Monitor and facilitate the permissions and access to all the OEM online portals for technical information and training.
- In collaboration with the Corporate Warranty Administrator, ensure compliance with manufacturer’s warranty policies and requirements are always observed, including the roll out and facilitation on a corporate level of all vendor reworks/recalls and submission of all warranty claims.
- Manage the inventory of shop tools, and equipment, ensuring that necessary tools are available.
- Analyze cost-effectiveness of service operations, identifying areas where costs can be reduced without compromising service quality.
- Collaborate with Oakcreek branch service managers and all department managers to ensure profitability, policies, protocols and procedures of the entire organization are maintained.
- Ensure compliance with federal and provincial regulations and municipal bylaws governing the activities of the service department, such as those concerning Occupational Health and Safety regulations, WHMIS, etc.
- In collaboration with the other department managers, assist, analyze and facilitate the scheduling and repair of Oakcreek facilities and assets to ensure operational satisfaction.
- Minimum five years of experience in a service manager type role.
- Minimum Automotive, Outdoor Power Equipment, Heavy Duty Mechanic Journeyman or Millwright required.
- Strong leadership, analytical and problem-solving skills.
- Exceptional attention to detail and ability to manage multiple deadlines.
- Strong sense of urgency and ability to prioritize issues.
- Excellent verbal communication skills.
- Ability to be self-motivated and work independently as well as with a team.
- Ability to interact effectively with all levels and departments.
- Demonstrated ability to take initiative and achieve results.
- Solid conflict resolution and people management skills.
- Excellent teamwork and team-building skills.
- Ability to adapt to a changing environment and meet deadlines.
- Driver’s licence in good standing and clean driver’s abstract required.
- You may be required to travel to the US or abroad for vendor-specific certification. A valid passport and ability to enter the US or abroad are a requirement for this position.

**Why Oakcreek?**
- In business for 56 years.
- Employee Assistance Program (EAP).
- Annual Milestone Awards that grow with length of service.
- Personal Time Off (