Visitor Services Attendants and Visitor Services Crew Leads

**Job Information**

Job Requisition ID: 65820
Ministry: Forestry and Parks
Location: Calgary - Sikome Aquatic Facility (Fish Creek Provincial Park)
Full or Part-Time: Full-Time
Hours of Work: Up to 40 hours per week
Permanent/Temporary: Temporary - Wage, Seasonal
Scope: Open Competition

**Classification and Salary**:
**Administrative Support 2 (AS2)** - Visitor Services Attendant:
Based on 40 hours per week: $19.94 - $24.26 per hour

**Administrative Support 3 (AS3)** - Visitor Services Crew Lead:
Based on 40 hours per week: $21.95 - $26.81 per hour

In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave:

- 5.2 percent of regular wage earnings instead of paid holidays.
- 6 percent of regular wage earnings instead of annual vacation pay.

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:

- $3.25 per hour for weekends and holidays.
- $2.75 per hour for evenings.

**Provincial Parks** are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information on Park locations visit:
**Fish Creek Provincial Park**, located in Calgary, is one of the largest urban protected areas in Canada and is enjoyed by millions of visitors annually.

The park is home to the **Sikome Aquatic Facility**, a popular outdoor recreation swimming area that includes a large artificial lake with treated water, sand beach, a small concession and beach retail shop. A dedicated team of Lifeguards (Safety Ambassadors) and Visitor Service Attendants provide outstanding service to Sikome visitors.

**Role Responsibilities**:
**We are currently looking to hire**:

- 15 Visitor Services Attendants
- 3 Visitor Services Crew Leads

**As a Visitor Services Attendant, duties and responsibilities include**:

- Daily opening and closing of facility work areas.
- Greet visitors, monitor entry and exit gates, carry out voluntary bag checks, provide relevant daily information and direct to appropriate payment kiosks.
- Process payments for admissions, retail merchandise items using approved Government of Alberta procedures and Point-of Sales (POS) systems.
- Reconcile POS receipts and cash sales at end of each shift.
- Prepare and process payment for concession items as required by Safe Food Handling Guidelines.
- Clean and sanitize concession counters, equipment, prep areas as required throughout shifts.
- Restock, rotate and maintain retail and concession inventory.
- Assist with crowd control, enforcing facility regulations and emergencies as directed.
- Assist customers with information requests and complaint resolutions.
- Light manual labor and janitorial duties such as moving and cleaning concession equipment, washing floors, sweeping, recycling, changing garbage, cleaning washrooms, vacuuming, picking up garbage and debris on the beach, etc.
- Other duties as assigned.

**Role Responsibilities Continued**:

- As a Visitor Services Crew Lead duties and responsibilities include:
In addition to Visitor Services Attendant responsibilities listed above, Visitor Services Crew Leads are also responsible for administrative and supervisory duties which include but are not limited to:

- Prepare facility for seasonal opening - cleaning and set up of buildings, offices, safety boards, storage/staging areas, assessment and replenishment of equipment (concession equipment, POS equipment, communication equipment etc.), prep and update files, required forms and manuals.
- Assist with hiring, set up and conduct seasonal staff orientations, training and competency evaluations.
- Manage day to day workflow and priorities.
- Daily supervision of Visitor Service Attendants in all aspects of job performance and operational requirements including staff scheduling, performance coaching, mentoring and conducting performance reviews and on-site assisting staff with access to required systems.
- Reconcile daily revenue, balance floats, prepare bank deposits/cash pickups.
- Provide supervision coverage to Safety Ambassadors in absence of a Safety Ambassador Crew Lead.
- Perform required Occupational Health & Safety (OHS) requirements such as completion of facility and vehicle inspections, update safe work procedures, hazard assessments and emergency procedures, staff training, incident reporting, WCB reporting, etc.
- Assist facility staff with visitor complaint/conflict resolution.
- Order, pickup and maintain inventory for required equipment, stock and supplies.
- Enter and maintain employee records (training, performance, attendance records, payroll information etc.) into appropriate systems.
- Maintain facility statistics and d