Electrical Service Manager

Mazzei Electric started in Nanaimo, BC in 1994. We started as a small family run company that focused on commercial service contracts. We now have a variety of multi-family residential, commercial, institutional, and light industrial projects across the province, complimented by our service departments that offer residential and commercial service and maintenance. We currently operate across Vancouver Island, throughout the Okanagan, and in Northern BC.

Why work here? You will be part of a growing team that is proud, dedicated, and still stays true to the family-run company feeling. When we ask our employees why they like working here, the #1 answer is always the people. Our team is knowledgeable, safety focused, and the comradery is second to none.

Mazzei Electric offers a competitive salary, extensive health and dental benefits that we pay the premiums for, RRSP matching, paid training and development, recognition programs, an annual apprentice scholarship, fun staff events, opportunities for advancement, and a safe and inclusive work environment. We also have a growing Employee Perks program that includes discounts on vehicle repair/parts, retail stores, and gym memberships.

We have won numerous awards including Victoria’s #1 Best Electrician, Nanaimo’s Best Electrical Contractor, VICA’s Employer of the Year, BCCA Builder’s Code Contractor of the Year, VICA’s Safety Excellence Award, and have been named as one of Canada’s Fastest Growing Companies.

Mazzei Electric is currently hiring a full-time **Service Manager** to lead our team of service electricians in **Victoria and the surrounding areas**.

This individual will report to our Direct of Service and will be responsible for contributing to the marketing strategy of the company, take a “hands on” approach in reaching out to potential customers, scheduling and streamlining residential customer service processes and procedures and managing our Victoria service team.

Our expectation is that this individual will possess all the skills of a proven leader and have extensive experience in the electrical service industry. They will be a highly organized, motivated, and reliable employee, with a positive attitude, and excellent communication and customer service skills.

**Responsibilities**
- Manage the administrative and customer service functions of the Service Department
- Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors
- Maintain appropriate staffing level and workload distribution to meet customer and business needs
- Engage in business development activities to grow Mazzei Electric’s market share in the region
- Ensure compliance with company policies and recommend policy changes as needed
- Responsible for the efficient operation of the Service Department and expense control
- Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews, and safety
- Organize and present at monthly tech meetings
- Perform annual merit reviews and development planning for service personnel
- Analyze service productivity and recommend changes to improve customer service and profitability
- Maintain high quality service delivery in an efficient, productive and profitable manner
- Review and approve all replacement requests
- Organize, coordinate and schedule all scheduled maintenance, replacement and customer service work orders
- Assist or assign assistance for technician on accounts to ensure work quality
- Other duties as required

**Qualifications**
- Electrical Red Seal certified
- Experience in managing electricians and/or service technicians in a commercial electrical service & maintenance operation within a multi branch office environment
- Experience in Service Management/Dispatch including the use of appropriate software and Microsoft Office & Outlook.
- Demonstrated business development skills facilitating business growth.
- Experience using Accubid is an asset
- Excellent written and oral communication/organizational skills and ability to perform detail-oriented work
- Applicant must be familiar with a variety of the electrical field's concepts, practices, and procedures including the technical ability to understand and interpret CEC electrical codes, safety regulations, building codes and lighting systems where applicable
- FSR-B - Considered an asset
- Valid driver’s license and clear abstract
- Must be legally able to work in Canada

We look forward to hearing from you

Pay: $80,000.00-$100,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan