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Customer Service Supervisor

2 weeks ago

Edmonton, Canada Kate Spade New York Full time

**Supervisor Essential Duties & Responsibilities**:
**Client & Service Expert**:

- Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
- Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
- Ensure all associates complete the sales training program and develops strong product knowledge across all categories.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

**Leadership Presence**:

- Achievement of personal sales goals.
- Educate team on sales plans, personal sales goals, store stats and drives team to achieve them.
- Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
- Foster a team environment by creating a fun, competitive, inviting atmosphere.

**Building Brand Equity**:

- Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure store presentation standards are achieved and maintained.

**Operational Excellence**:

- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory.
- Adherence to Kate Spade loss prevention policies and operational procedures.

**Qualifications**:
**Education & Experience Required**:

- Minimum 2-3 years’ experience in luxury goods or a comparable retail environment, in a customer facing servcice role
- College degree preferred

**Skills and Abilities Required**:

- Strong written and verbal communication skills
- Detail oriented
- Proactive ability to multi task and prioritize

**Physical Requirements**:

- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time

**Able to safely lift boxes up to 40 pounds**

**Comfortable climbing ladders**

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability