Manager, Volunteer Resources

**Company Bio**

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

**Position Summary**

The Hospital is seeking a permanent Full Time Manager, Volunteer Services.

Effective Date: March 24, 2025

The Manager, Volunteer Services will provide direction, leadership, support and guidance in ensuring the smooth day-to-day operations and planning of the Volunteer Services, and Spiritual Care areas in accordance with the strategic directions of the Hospital and to facilitate the ongoing development of volunteers and spiritual care staff. Reporting to the Chief Human Resources Officer, the Manager, Volunteer Services will be an excellent communicator and relationship builder, and will manage oversight of the team, and designated programs throughout the Hospital.

**Responsibilities**:
Program Planning and Evaluation:

- Guides the development of goals and objectives for the services within Volunteer Services and Spiritual Care to ensure that these are aligned with corporate priorities and initiatives.
- Organizes an evaluation procedure for service delivery and maintains accurate records of volunteer activities.
- Ensures the development of quality improvement initiatives, including accreditation preparedness activities for the services within Volunteer Services and Spiritual Care.
- Develops and maintains departmental policies and procedures in consultation with Human Resources.

Resource Management:

- Ensures the development of appropriate staff recruitment, onboarding, and retention strategies for the services within Volunteer Services, Retail Shops, and Spiritual Care.
- Organizes educational opportunities for the volunteers, as applicable.
- Scheduling of volunteers and spiritual care providers.
- Provides direct and indirect supervision and on-going support to volunteers and participates in volunteer fundraising activities.
- Plans, implements and carries out formal volunteer recognition events.

Communication:

- Maintains a line of communication with leadership and front-line staff regarding the programs.
- Maintains on-going contact with peers in like positions throughout the Haliburton, Kawartha, Pine Ridge region and the province.
- Provides timely information to HR leadership on internal/external issues which affect or may affect volunteer resources and spiritual care and/or the Hospital to identify potential actions/responses to those issues.
- Leads and nurtures a work culture that promotes open, frequent and dynamic communication, stimulating teamwork with a customer focus to accomplish goals and objectives.

**Department/Unit/Program Description**

Volunteers are all around the Hospital, from the Information Desk to the patient units. Volunteers operate the Reflections Gift Shop, the Café, and actively support other Ross Memorial Hospital special projects.

The Spiritual & Religious Care program is available for people of all faiths and will contact a patient's faith community upon request.

What we offer:

- An attractive and equitable compensation package.
- A defined benefit pension with the Healthcare of Ontario Pension Plan (HOOPP)
- A comprehensive health and dental benefit package.
- Life and Disability insurance protection.
- Employee and Family Assistance Program
- Education Grant
- We also offer discounts from choice providers on a variety of products and services.

**Essential Qualifications**
- Degree in Human Services and/or related experience
- Active membership within one or more relevant professional associations
- 3-5 years’ supervisory experience
- Experience in working with volunteers
- Appreciation and understanding of volunteer services from previous personal experience
- Demonstrated experience with Microsoft Office Suite and other related programs
- Demonstrated experience setting up and hosting virtual meetings on various platforms
- Demonstrated expertise in program planning, development and evaluation
- Excellent interpersonal skills and ability to work effectively with volunteers, management, staff, and the community
- Demonstrated human resources management, leadership and coaching skills
- Excellent organizational and planning skills
- Excellent analytical and problem-solving skills
- Demonstrated change management and conflict resolutions skills
- Excellent verbal and written communication skills
- Demonstrated financial acumen. Maintains and applies a broad understanding of financial management principles to manage budget and ensure decisions are fiscally sound and responsible
- Ability to be self-directed, show initiative, and also work effectively