Operations Team Member

2 days ago

Nisku, Canada Gateway Services Inc Full time

Reporting to the Operations Care Center Manager, the Operations Team Member is responsible for a range of daily tasks, including operating the cremation retort, creating and packaging paw prints, engraving plaques and memorial items, and preparing cremated remains for return. This hybrid role combines in-person responsibilities at our care center with occasional travel or support at off-site locations.
- At Gateway, we honor the lives of pets by delivering compassionate, reliable, and respectful aftercare services. If you're driven by purpose and thrive in a collaborative, fast-paced environment we’d love to meet you._

**Duties & Responsibilities**:

- Operate the cremation retort and related equipment.
- Create and package paw prints, engrave plaques and other memorial items.
- Perform quality checks and package cremated remains with care and accuracy.
- Maintain cleanliness and basic upkeep of the care center and equipment.
- Monitor equipment performance, make necessary adjustments, and submit maintenance requests.
- Follow all health, safety, and handling protocols.
- Travel locally when needed to support off-site operations or transport materials.
- Support with additional duties as needed.
- ** Work Arrangement**: _Hybrid role with on-site and occasional travel responsibilities._

**Education, Training & Qualifications**:

- High school diploma or equivalent required.
- Minimum 1 year of experience in a service-based industry.
- ** Valid driver’s license and clean driving record required.**

**Skills & Abilities**:

- ** Empathy & Compassion** - A strong care ethic for pets and people.
- ** Team Player** - Reliable, flexible, and collaborative.
- ** Attention to Detail** - Accuracy in handling sensitive materials.
- ** Communication** - Clear verbal communication skills.
- ** Adaptability** - Able to manage tasks in a fast-paced, physical environment.
- ** Time Management** - Ability to meet deadlines consistently.
- ** Health & Safety Mindset** - Committed to safe work practices.

**Working Conditions**:

- Regular bending, kneeling, lifting (including loads over 100 lbs), and repetitive movements.
- Exposure to elevated noise and heat levels.
- Regular handling of deceased pets.
- Use of PPE (personal protective equipment) required.
- Local travel as required.

**❤️**Why You’ll Love Working Here**:
**The People**: You’ll be surrounded by compassionate, skilled, and supportive teammates who are passionate about meaningful work.

**The Culture**: We put **People First**, value **Honesty, Integrity, and Trust**, and strive to **Continuously Improve** while delivering service with **Care and Passion**.

***Canadian Benefits (For Full-Time, Non-Temporary Roles)**:

- Extended Health and Dental Coverage
- Vision Care Benefits
- Employee Assistance Program (EAP)
- 100% Employer-Paid Life Insurance, AD&D, and Critical Illness Coverage
- Long-Term Disability Insurance
- Paid Vacation and Holidays
- Paid Sick Days (in accordance with provincial regulations)
- RRSP Matching Program (where applicable)
- Teladoc Virtual Healthcare Services

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