Customer Service Represtative with Print Knowledge

2 weeks ago

Mississauga, Canada Reprodux Full time

We are now hiring a highly skilled and customer focused **_Customer Representative with Print Knowlege_** to join our team.

**Responsibilities**:

- Manage large amounts of inbound and/or outbound calls in a timely manner.
- Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives based on job specifications/requirements.
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile.
- Work with clients on job specifications, job materials, timelines and installations.
- Pay close attention to details, instructions and manage projects while following proper production procedures (set-up, quality control, and finishing).
- Estimate and prepare price quotes for customers to understand.
- Excellent communication written/verbal.
- Follow Communication procedures, guidelines, and policies.
- Multitask in a high stress environment.

**Job Requirements**:

- Must have more then 3 to 5 years experience in the Digital Print industry.
- Problem solving and resourceful (find best/alternative solutions).
- Self-starter and fast learner who can adapt to an ever-changing environment.
- Advanced computer skills.
- Advanced Mathematics skills.
- Experience in Large/Grand Format Print industry.
- Pleasant phone manner and demeanor i.e., good listening skills, patience, understanding and friendly.
- Ability to interact, communicate and present ideas and alternatives to clients.
- Solution finder.

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Vision care
Schedule:

- 8 hour shift
Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)
**Experience**:

- Customer service: 5 years (preferred)
- Print Knowlege: 5 years (preferred)
- Quoting: 4 years (preferred)

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