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Retail Strategy Consultant
2 weeks ago
Myplanet is looking for an experienced Retail Strategy Consultant, who is a strategic thinker comfortable consulting on an array of different project types with different requirements, in order to support our retail data platform engineering commercialization team. Passion for the retail industry, omnichannel strategy and customer experience innovation through technology are important to be successful in this role. **Responsibilities** - Accountable for collaborating with assigned clients to plan and deliver strategic initiatives that further their omnichannel experience goals and adoption of modern retail technology practices - Work closely with internal Delivery Managers to deliver project success with clients with specific responsibility for omnichannel experience strategy, creative problem solving which help mitigate project risks, early issue identification and the adoption of best practices that are key to success - Establish a strong and trusted relationship with customers and meet with them in order to define, articulate and align on business strategies and practices that leverage their existing technology platforms as well as our partner's technologies - Establish a strong and trusted relationship with key channel partners to improve the project outcomes of mutual clients that generate future business opportunities - Leverage retail data platform expertise to anticipate downstream business impacts and provide recommendations and/or alternative solutions to deliver on the client's project goals and the best consumer experience - Partner with the VP, Client Services (and external partner if applicable) to lead strategic client sessions such as QBRs, backlog prioritization and roadmap planning - Enable teams to grow into high-performance, self-managing teams by being an excellent facilitator, a coach and a collaborator - Contribute to the creation of thought leadership, playbooks and documentation to standardize project efforts and elevate company retail expertise as the company scales **Is this role a fit for you?** As a Retail Strategy Consultant at Myplanet you are responsible for drawing upon the talents and perspectives of our teams bringing together customer experience strategies, systems thinking and curiosity in order to deliver on projects that create next-generation retail omnichannel experiences. You'll find fulfillment in this role if you: - Find energy in working with external clients and internal stakeholders to solve complex problems with innovative solutions. - Stay current on retail and technology trends as it relates to omnichannel customer experiences. - Constantly seek ways to help the team get better, faster, tighter, and stronger using frameworks and best practices for retail solution implementations. - Have a focus on delivering business value. At Myplanet you will be working alongside a multi-disciplinary team to produce omnichannel platforms for enterprise retailers delivering delightful consumer and associate experiences alike. - Influence external partners and clients through your expertise and relationship management skills. **Skills and Qualifications** - 3+ years of program management, product management, store system management, omnichannel consulting or relevant experience within a client service organization with a focus on retail technology - Experience in B2C omnichannel business operations and technology, with good understanding of enterprise processes in the Retail Industry critical to success of this role - Experience developing and presenting data-driven strategies for program improvement to senior level executives - Relationship management experience with multiple senior level stakeholders to deliver successful retail technology solutions - Excellent communication skills, both written and verbal, along with excellent teamwork and interpersonal skills, developing and maintaining open, honest and trusting relationships - Retail, POS and order management industry experience background, working experience in a brand organization as store associate or product merchandiser a strong advantage **Benefits and Perks** - Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship - Experiment with new techniques, wear multiple hats, and learn about new disciplines. - Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated "Awesome time" (self-directed professional development) annually and quarterly training budgets - Enjoy a flexible schedule of full-time hours, health/dental benefits, and private US coverage **Performance and Growth Expectations** Our environment is not your average, hierarchical software studio: we emphasize accountability for outcomes, but autonomy in activities. Your work will be measured using our 360-degree system (a combination of peer and supervisor feedback) and will also be measured on the basis of client and user satisfaction.
