Team Lead, Applications Specialist

Overview: Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975. Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America. **Job Summary**: **Main Responsibilities**: - Investigate and troubleshoot Omni tickets, including Transfers, Ship from Store orders, BOPIS, box receiving issues, and label generation issues;- Understand flow-related issues between the different systems (RMS, WMS, etc.);- Schedule and participate in meetings to facilitate the resolution of problematic tickets with key players;- - Investigate and triage issues reported for the website and/or mobile app;- Align with internal teams and third parties for peak season volumes on both the Omni and web/app front;- Take directions from and work with senior members of the Application Management team on projects and tasks;- Update tickets in the Jira ticketing system;- Be available outside of business hours (evening and weekends when emergencies arise);- Coordinate daily activities and task assignments among the Application Support team;- Provide guidance and mentorship to junior team members;- - Lead incident and problem management efforts, ensuring timely resolution and communication;- - Ensure knowledge-sharing and the proper documentation of standard operating procedures across the team;- Conduct regular check-ins and performance feedback sessions with team members, in collaboration with the Manager;- Represent the Application Support team in cross-departmental meetings and projects;- Take ownership of digital issue investigations by attempting to reproduce reported problems across web and mobile platforms, ensuring the complete documentation of symptoms, steps to reproduce, and user impact;- Gather all relevant technical and business details required for issue triage and resolution;- Coordinate war room calls or bridge meetings for P1 and P0 incidents, engaging all necessary stakeholders and ensuring timely communication and updates. **Qualifications**: - Undergraduate degree; - 2 to 5 years of experience in retail; - Experience in gathering requirements and the pertinent information needed to help resolve issues; - Knowledge of Google Workspace; - Knowledge of Manhattan Omni is an asset; - Knowledge of Salesforce Commerce Cloud is an asset; - Ability to work independently; - Strong motivation and initiative to identify and accomplish what needs to be done; - Ability to effectively communicate with and educate business users; - Bilingualism (French and English) is required for daily communication with suppliers, employees, and stakeholders, both within and outside of Quebec. At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you: - A comprehensive compensation package that includes performance-driven bonuses; - A group retirement savings program with employer matching; - Flexible group insurance with personalized coverage that meets your needs; - An employee discount at Garage and Dynamite; - Exclusive private sample sales; - A flexible vacation policy; - And more GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People. **Our promise** No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.