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Tier 2 & 3 Tech Support Specialist
2 weeks ago
Who Can Apply?: **Internal (DCC Employees) and External (General Public)** - Salary Range: **$79,067 - $102,788** - Employment status: **Continuing** - Term Length: - Security Level: **Secret** - Language Requirement: **Bilingual Preferred** - Closing Date: **12/11/2025** - Country: **Canada** The Tier 2 & 3 Tech Support Specialist (Technical Specialist, Information Technology (IT)) provides Level 2 and Level 3 IT support services. The incumbent acts as a technical specialist to internal clients and provides assistance and guidance to Level 1 Helpdesk employees, including solving advanced technical problems, and investigating escalated problems by confirming their validity and identifying solutions. The incumbent researches and develops solutions so that DCC remains abreast of advances in technology. The incumbent also manages and implements IT-related projects by analyzing, investigating and testing solutions that benefit DCC. **KEY AND PERIODIC ACTIVITIES** **The following is a representative but non-exhaustive list of duties and responsibilities.** **Primary** - Provide Level 2 and Level 3 support in response to queries received by Level 1 Helpdesk staff - Support the System Specialist with regard to servers, firewalls and overall network-related problems - Perform research and development in response to technological enhancements - Manage projects and implement IT solutions (e.g., System Center Configuration Manager (SCCM), Intune (MDM), eSignature, tablets, BYOD, asset management) - Analyze, investigate, and develop software baselines and images for laptops,desktops, and mobile devices using Intune and SCCM - Support, procure, maintain, and deploy all end-user software, patches and hardware - Maintain IT’s request and change management tool - Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders - Ensure quality standards are met, in line with corporate expectations **Other** - Provide support for Active Directory, Microsoft Exchange, and Intune - Provide support and training - Manage risk - Other duties as assigned **SKILLS** **General and Specific Knowledge** - Best practices, methods, trends and legislation in IT - Network administration and Microsoft programs - Project and risk management principles **Formal Education and/or Certification(s) and Experience** - ** Minimum**: college diploma in computer science with five years’ relevant experience, or the equivalent - ** Preferred**:university degree in the above fields and/or additional training, such as Microsoft certification and/or specific education in the areas of network configuration, exchange servers, virtualization and hardware/software **Abilities** - Use applicable computer software and operating systems **DEVELOPMENT AND LEADERSHIP** - Provide functional advice and guidance to employees **WORKING CONDITIONS** - Typical office environment with occasional travel **Check out your benefits** Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary. **Your package includes**: Health and Wellness - 100% employer-paid annual sick leave, and health and dental premiums - $400 wellness allowance to help cover expenses such as a gym membership - $1,500 for mental health services on top of regular $1,500 paramedical coverage - Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans Home and Family - Life, accidental-death, and short-term disability insurance - Enhanced inConfidence employee and family assistance program - Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks - Flexible workplace options, including $400 allowance every two years, to support working from home Leave and Retirement - Public-service pension - Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance. - DCC is responsible for the Personnel Security Clearance process_. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening. - criminal record checks - reference checks - previous employment - open source checks - credit/financial
