Server Lead

1 week ago

Langley, Canada Glass House Estate Winery Full time

**_We are currently hiring Server Leads to join our community at Glass House Estate Winery in Langley_**:
**Responsibilities of a Server Lead includes, but are not limited to**:

- Manage daily or nightly operations and ensure all service standards and guest requests are met
- Keep the General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
- Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
- Attends weekly Service Leader meetings
- Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
- Provide a favorable image of The Joseph Richard culture and uphold high industry standards
- Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
- Hold all employees accountable for service standards, performance and appearance
- Ensure guest satisfaction in all areas of food, service and environment
- Communicate with the team through daily log outs and updates
- Develop and maintain relationships to ensure guests remain loyal and return
- Report and record all repair and maintenance issues in a timely manner
- Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
- Maximize bar profitability by ensuring correct pouring and recipes are followed
- Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly

**Working Conditions**:

- Hours and shifts may vary
- Must be available to work evenings, weekends, and holidays

**The Perks**:

- Staff discount at all JRG locations and discounted meals during shifts
- Competitive pay
- Opportunity to participate in the Company’s Extended Health Benefits Plan after 6 months of employment
- Access to ongoing training and development through Joseph Richard University (JRU)
- Opportunity for advancement throughout all JRG establishments and divisions
- Opportunity to participate in the JRG Join Us Employee Referral Program

**REQUIREMENTS**:

- Minimum of 1 year experience in restaurants or hospitality in roles such as Server, Bartender, Wine Tasting Attendant or other applicable role
- Serving It Right
- First Aid Level 1 is an asset, but not required
- Positive, can-do attitude
- Ability to multi-task
- Strong communication and organizational skills
- Excellent wine knowledge (WSET Certification considered an asset)

Joseph Richard Group is a collection of unique hospitality ventures owned by André Joseph Bourque and Ryan Richard Moreno. With first-class offerings, an acclaimed culinary team, and a genuinely kind-hearted service team, our mission is to make this your moment.

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