Servicenow Technical Consultant

1 week ago

Vancouver, Canada Solvera Full time

You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across western Canada, helping our clients leverage the power of technology to address their pressing business challenges._

**About Solvera**:
We are a trusted leader in IT-enabled business solutions, delivering innovation and value to every client. Our clients, employees and communities recognize that we are committed to their success.

We deliver a broad range of business and IT consulting services from five western Canadian locations. Service offerings include a combination of consulting services and solution services, including ServiceNow.

We have a bold, innovative and fun environment and we love our work. Our small company values have remained steadfast and we are a catalyst for social good.

We pride ourselves on our client relationships and people practices and enjoy a very positive reputation as one of Canada’s Best Small and Medium Employers and a Best Managed Company.

**Responsibilities**:
Solvera is growing its team of ServiceNow Technical Consultants working from home or Solvera offices across Canada to provide expertise to our growing number of ServiceNow projects. Specific duties include:

- Working with clients and providing leadership on best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM)
- Understanding and utilizing Solvera’s ServiceNow methodologies, collateral, and accelerators
- Conducting gap analysis and making assessments to identify the delta between current and ServiceNow processes
- Designing, developing, testing and implementing ServiceNow solutions
- Installing and configuring ServiceNow infrastructure environment
- Assisting with demonstrations of ServiceNow platform capabilities
- Participating in Project team collaboration sessions with PM, Solution Architects and Process Consultants
- Providing support for existing ServiceNow solutions and recommending opportunities for enhancements
- Growing ServiceNow skills and knowledge through formal training, mentorship and hands-on experience
- Committing to staying current with major platform releases by ensuring all delta certifications are completed in a timely manner

**Desired Qualifications**:

- Undergraduate degree/diploma in Computer Programming or directly related field
- Four or more years of hands-on implementation experience with ServiceNow products
- Experience with more than one of the following modules: Incident Management, Problem Management, Change Management, Asset Management, Discover,
- Advanced experience with scripting languages such as JavaScript, Python, PERL, PHP, etc. Knowledge and experience with web development (HTML, JavaScript, C++, HTTTP)
- ServiceNow System Administrator Advanced Certification is an asset.
- Current status to work legally in Canada
- Excellent written and verbal communication skills

**Total Rewards**

Solvera offers competitive base and variable pay, a highly-rated comprehensive benefits program and an outstanding organizational culture.

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