Program Administrator, Employer Relations

**Date Posted**:07/14/2025
**Req ID**: 44261
**Faculty/Division**: Faculty of Applied Science & Engineering
**Department**: Professional Experience Year
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00053157

**Description**:
**About us**:
U of T Engineering is Canada’s #1 engineering school and among the world’s best. Our diverse community includes more than 5,500 undergraduates, 2,700 graduate students, 360 staff, 270 faculty and over 50,000 alumni. Through innovations in engineering education and research, we prepare the next generation of global engineering leaders to address the world’s most pressing challenges.

The Engineering Career Centre (ECC) connects University of Toronto engineering students with meaningful professional experiences that provide a solid foundation for successful careers and life-long learning. In addition to hosting a wide range of professional development workshops, events and services throughout the year, the ECC team runs a work-integrated learning program to connect engineering students with a wide range of industry opportunities. As passionate and career-driven academic professionals, the ECC team seeks to nurture students and provide acomfortable transition from academic to professional life.

**Your opportunity**:
The Engineering Career Centre is an open, professional environment that fosters a culture built on respect, professionalism, goal orientation, self-motivation, accountability, excellence, and teamwork. The leadership team believes in recognizing and valuing our employees’ contributions to the advancement of the department’s goals while promoting a strong commitment to work-life balance among our employees.

Reporting to the Director, Employer Relations, the Program Administrator, Employer Relations plays a pivotal role in maintaining efficient administrative operations of the PEY Co-op recruitment cycle. The Program Administrator, Employer Relations helps shape new processes and analyzing them for continuous improvement. They will also generate and deliver regular reports, coordinate the work term evaluations and report submission process and develop content for student, employer communications. The role will also assess student eligibility checks and outreach to students on courses of action related to their PEY Co-op journey.

**Your responsibilities will include**:

- Acting as the first point of contact for program-related enquiries.
- Assessing student experiential learning needs.
- Resolving issues within the scope of the role and escalating problems as required.
- Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines.
- Checking the eligibility of students to access services.
- Verifying the accuracy and completeness of documents.
- Liaising with colleagues to encourage the use of best practices and consistent programming.
- Assessing and revising processes that support administrative activities and objectives.

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum three years of recent and relevant experience in a co-operative education or experiential education environment coordinating activities, scheduling, and supporting students (preferably in a university or highly complex public sector environment).
- Proven ability to analyze work-flows and administrative processes and recommending practical, sustainable solutions.
- Experience maintaining Student Information Systems (SIS) and using Customer Relationship Management software (CRM), e.g. CLNx (Orbis) and CSM (Symplicity).
- High level of proficiency with Microsoft programs (Outlook, Word, Access, PowerPoint, Excel).
- Demonstrated commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.
- Strong interpersonal skills and customer service orientation with the ability to and track record of problem solving and effectively balance the needs of multiple stakeholders.
- Proven ability to demonstrate excellent attention to detail and high accuracy.
- Proven capability to work independently, with instruction, and within a team environment.
- Strong organizational and prioritization skills with the ability to manage multiple and competing tasks and deadlines.
- Excellent verbal and written communication skills, with the demonstrated ability to explain complex processes and procedures to a wide range of audiences.
- Proven ability to exercise initiative, tact, diplomacy, discretion, and good judgment; ability to maintain confidentiality, including, but not limited to, students, University staff, and external clients.

**To be successful inthis role you will be**:

- Accountable
- Meticulous
- Problem solver
- Procedural
- Resourceful
- Self-directed

**Closing Date**: 07/28/2025, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hirin