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Service & Installation Technician

2 weeks ago

Anjou, Canada Securitas Electronic Canada Inc Full time

**SUMMARY**:
**KEY RESPONSIBILITIES**:

- Performing product installations, reconfigurations, removals or relocations as required as well as site surveys as required
- Attending to all service calls received from customers via the company dispatcher or directly. Contacting customers following the notification of each service call as per procedures. Repairing, using various tools and measuring meters, defective equipment in order to restore it to proper working condition
- Assuring quality control through the completion of all scheduled preventive maintenance calls for assigned customer’s equipment in accordance with the terms of service agreements
- Providing technical and user support by directing and assisting clients in the operation of the products thereby assuring their most efficient use
- Managing service call routing in order to maximize time utilization
- Diligently completing and submitting work orders as per set procedures. All work orders completed at the client’s site must contain serial numbers of equipment and must be signed by the client’s designated authority
- Participating in training sessions as required by the company in order to maintain adequate levels of skills and knowledge
- Picking up media image material from clients as required
- Updating the dispatcher on the status of all calls, completed or work-in-progress, on a per call basis
- Maintaining service vehicle stock of all parts, supplies and equipment. Ensuring that all used stock is diligently recorded on work orders
- Participating in the quarterly inventory counts of vehicles or warehouses as required

**REQUIREMENTS**:

- College diploma (DEC) in electronics or related studies
- Excellent computer skills: A+ certification in progress or planned
- Ability to diagnose problems quickly and correctly
- Ability to work on 24 hour-on-call rotation (including weekends and holidays)
- Excellent verbal communication and interpersonal skills
- Proficient writing skills
- Valid Driver’s License with a clean driving record