In-store Store Leader

1 week ago

Brampton, Canada Forward Thinking HR Services Inc. Full time

**In-Store Team Lead**

As In-Store Lead, you are a key Team Member who is responsible for Front End and Cash Departments operations, as well as overseeing the floor during shifts. This is a hands on position. They will train and supervise staff and ensure LGG standards are maintained, ensuring the highest level of customer service.

**JOB RESPONSIBILITIES**:
Job responsibilities include but may not be limited to:

- Supervise, coach and train staff at Cash and Customer Service on processes, policies, and best practices. Responsible for smooth and effective operations of Front End.
- Co-ordinate cashiers workflow, ensure efficiency and effectiveness of store duties
- Greets customers, answer queries, provides cashier services as required, administer payments and refunds.
- Liaise with Department Leads and management to execute daily tasks
- Liaise with Merchandiser & Owner on seasonal store layout and overall strategy of change over of seasonal product lines.
- Reconciliation of till as required.
- Opening and closing procedures.
- Able to interact with customers and provide them with suggestions/recommendations for our diverse group of clienteles.
- Receives and assist with merchandising of products in-store. Process returns, back orders, etc.
- Utilize knowledge of computer programs, reordering systems and reporting tools to aid purchasing operations in maintaining proper stock levels, accurate cost of goods and accurate inventory.
- Maintain a filing system for all vendor related documents.
- Assist store and distribution associates with questions and problems. Perform other duties as assigned by management.
- Health and Safety compliance, cleaning, and maintenance of front end.

**JOB REQUIREMENTS**:

- Product knowledge in one or more of the following areas: Front End/Cash, POS, Merchandising.
- Stays abreast of trends.
- 5 years of retail experiences.
- High school diploma (or equivalent), or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- Good organization and communication skills. Leadership skills.
- Works well in a team environment.
- Flexible schedule and available on weekends/public holidays.
- Demonstrate proficiency with Windows operating system and Microsoft Office.
- Physical ability to stand for extended periods; bend, stoop and kneel frequently.
- Lift; carry and load 30 pounds (minimum) weight requirements.
- Ability to effectively communicate both verbally and in writing with co-workers and customers.
- Strong organizational, multi-tasking, problem-solving, and analytical skills.
- Under AODA, if you require accommodation, please include this in your cover letter._

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Store discount

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 3 years (preferred)
- Cash handling: 3 years (preferred)
- Retail supervision or management: 3 years (preferred)

Work Location: In person

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