Embed Canada Operations Specialist

**Role Title: Embed Canada Operations Specialist (Dome Productions)**

**Location: Dome Productions, Toronto, Ontario, Canada**

**Compensation Range: $60K Canadian Dollar, Annual**

**Reports To: International Operations Manager**

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further We’re looking for talented and passionate individuals like you to join our logistics team.

GCL (Global Critical Logistics) is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. The company, which began in 1978 serving Led Zeppelin, includes Rock-it Cargo, Dietl, CARS, SOS Global, Dynamic International and more. GCL’s premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. GCL is the chosen provider for reliability and efficiency where failure is not an option for a customer’s most prized events and possessions.

This **Associate** would be key to a top-shelf client, work at the client’s location, and will provide superior logistic, administrative and accounting support to the client with daily monitoring and client shipping support. The Specialist coordinates and manages the end-to-end import/export processes, ensuring timely movement of a client’s goods across different countries and regions, while providing exceptional customer service in promptly and professionally addressing client's inquires and concerns. Manages relationships with international carriers, negotiates rates and secures optimal shipping options for clients. Collaborates with various departments, including finance and customer service, to ensure seamless operations.

**Job Type**: Full-time in office

**Work Schedule**: Normal weekday (Monday-Friday) hours with possible 24/7 availability (late night/weekend) as required: Compensation time available and adjusted for after-hours/weekend activity.

**Experience**:Entry level (recent college graduates welcome to apply)

**Key Responsibilities**:

- Monitor shipping activity in SOS Global Express’ shipping program(s).
- Ensure routing is in place and subsequent moves are executed in a timely/linear manner. Verify w/ Operations (Ops), Agents & Carriers regarding elements missing or not matching. Follow up thru Proof of Delivery (POD) status. Alert Ops/Customer Service (CS)/Management to any/all perceived discrepancies in real time.
- Review pickups, deliveries, transfers, freight searches, operations.
- Missing/damaged freight: Work with management/escalation/Ops/CS in efforts to locate missing client freight.
- SOS-Agent/Carrier relationship management for the client and update Ops/Management on evaluations & future changes/additions/adjustments as needed.
- Assigns proper general ledger account coding.
- Review submitted invoices and confirm supporting documentation, correct G/L coding, and appropriate approval prior to entering invoice into accounts payable system for payment.
- Conduct independent research, follow-up, and resolution of PO/variance/matching/receiving issues.
- Assists in year-end audits and ad hoc projects as required.
- Assures that invoices are paid timely to receive all appropriate early payment discounts.
- Comply with all applicable laws/regulations, as well as company policies/procedures.
- Verify vendor accounts by reconciling monthly statements and related transactions.
- Protect organization's value by keeping information confidential.
- Perform filing and other duties as assigned
- Communicate work orders and observe workflow progress on shop to ensure work is completed to specified requirements in a timely manner.
- Any other duties as assigned

**Qualifications**:

- Preferred experience but not required:

- 2+ years’ experience working freight forwarding: Air Freight (AF) Expeditor &/or Air Courier environment. AF, expedited ground, LTL ground, vendor/agent/carrier management/interaction.
- Experience with accounting systems and Microsoft Office (Excel, Word, PowerPoint, etc.)
- Must be open to change and an advocate for continuous improvement.
- Must be highly organized with the ability to multitask
- Ability to work in a fast-paced and dynamic environment
- Excellent communication skills
- Must be results-oriented and willing to take ownership of all assigned projects
- Team player with a positive attitude

**What GCL Will Offer You**:
A growing logistics firm backed by an award-winning global parent