Customer Support ERP
3 days ago
**RESPONSIBILITIES**
Troubleshoot and resolve technical issues related to EDI and ERP systems
Assist customers with installation, configuration, and integration of EDI and ERP systems
Identify and escalate complex issues to appropriate teams
Provide training and support to end-users on the use of EDI and ERP systems
Document and maintain detailed records of customer interactions, issues, and resolutions
Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution
Continuously improve product knowledge and stay up-to-date on industry trends and best practices
**QUALIFICATIONS**
Bachelor's degree in Computer Science, Information Technology, or a related field
At least 3 years of experience in customer support or technical support, specifically with EDI and ERP systems
Strong technical skills and experience with Visual2000
Excellent communication and problem-solving skills
Ability to work under pressure and prioritize tasks effectively
Strong attention to detail and the ability to manage multiple tasks simultaneously
Proven ability to work collaboratively with cross-functional teams
Ability to work flexible hours, including evenings and weekends as required
Excellent written and verbal communication skills in English. Bilingualism is a plus.
If you meet the above requirements and are passionate about delivering excellent customer service, we would love to hear from you. Please submit your resume and cover letter highlighting your experience in EDI, ERP and Visual2000
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
**Experience**:
- developing dashboards: 3 years (preferred)
Work Location: One location
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