Call Centre Specialist

2 weeks ago

Regina, Canada Directors Choice Full time

**Immediate Career Opportunity: Join Directors' Choice as a Inbound Call Center Specialist**

Directors' Choice is hiring Inbound Call Center Specialists. We provide essential communication services for funeral homes, requiring a unique blend of high-level empathy and sharp attention to detail.

Champion human connection by ensuring that callers are transferred correctly and the right message gets to the right person at the right time - especially if it's urgent. We are dedicated to creating a diverse community where you are valued for your unique perspective. **This is an in-office position.**

**The Essential Duties of our Specialists are**:

- Answer a high volume of incoming calls professionally and with a polite demeanor
- Accurately gather and provide specific information; ensure that all messages taken are documented correctly with pertinent information
- Follow all required processes and procedures
- Attend and successfully complete required Call Center training

**The Skills and Qualifications we look for are**:

- The ability to demonstrate verbal and written communication skills, specifically: spelling, grammar and diction.
- Use professional phone voice communicating customer care and concern.
- Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
- Demonstrated accurate and fast typing skills.
- Use PC/computer skills in the Microsoft Windows environment.
- Ability to work a flexible schedule including weekends and holidays.
- Minimum of a High School Diploma or GED and be 18 years of age.

**Compensation**: $17/hour

**Shifts Offered**:

- Full Time, 8-hour shifts
- You must be available to work afternoons/evenings, a weekend shift, and holidays
- Paid training is three weeks, Monday-Friday 8am-4pm

**Our Benefits for Full Time Employees Include (for Full-Time employees only; waiting period may apply)**:

- RRSP with (company matching)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
- Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law._

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