Implementation Manager, Global Liquidity

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Global Banking and Markets

We provide a comprehensive range of financial services and products to corporates, governments and institutions. Our product specialists deliver transaction banking, financing, advisory, capital markets and risk management services.

About the role
- This role is responsible for turning won opportunities from Sales, Relationship Managers and Client Service into realized revenue. This position manages the end-to-end customer implementation function for Global Liquidity and Cash and Cash Management (GLCM), ensuring resources, policies, procedures and work tools are in place to support the function.
- This role will manage complex cash management won opportunities successfully delivering multi country and multi product implementations in a timely manner while delivering a great client experience.
- Managing the end-to-end client implementation process including aligning internal and external client resources to the agreed upon project plan
- Ensuring a direct bottom line impact by enabling the flow of new revenue through the client implementation process as quickly as possible
- Delivering a great client experience by providing a high quality, professional and positive on-boarding experience for all new and existing clients
- Helping to generate future business from existing customers
- Staying abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.

**Responsibilities**:

- Monitor system performance and ensure customers are notified of delivery delays and system-related issues
- Arrange post-implementation reviews to ensure complete customer satisfaction
- Manage and coordinate complex cash management client implementation plans involving a wide range of commercial cash management products
- Establish and develop close working relationships with operational areas to facilitate efficient customer implementation
- Ensure timely and accurate completion of all required reporting of departmental activities
- Work with other relevant departments and ensure all documentation, policy, procedural and service issues are resolved and implemented
- Maintain and observe all HSBC control standards and implement and observe policies, including the timely implementation of recommendations made by internal/external auditors and external regulators.
- Manage the ongoing maintenance of complete and accurate client documentation
- Maintain awareness of operational risk and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
- Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
- Establish and maintain excellent working relationships with the key HSBC stakeholders
- Represent the interest of Client Implementation at steering committees and working groups
- Support new and existing colleagues promoting and contributing to an engagement culture.
- Live the HSBC values
- Promote an environment that supports diversity and reflects the HSBC brand.
- Demonstrate a continuously improvement/transformation mindset

**Requirements**:
LI-KR1 ; #li-Allegis
- Minimum of 4-5 years proven and progressive cash management or equivalent product set-up and management experience
- Strong project management experience and skills
- Excellent range of communication skills, including written, verbal, and able to effectively manage virtual meetings
- Strong client relationship management skills with the ability to interact with business customers at all levels
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organization skills able to successfully manage to completion multiple concurrent projects
- Strong analytical skills
- Good level of business acumen and commercial awareness, able to understand a customer’s business and the fundamentals of running a business
- Knowledge of commercial cash management an asset
- University Degree or equivalent and/or training courses

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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