Manager, IT Service Desk

2 weeks ago

Vancouver, Canada Canucks Full time

**Position**: Manager, IT Service Desk

**Department**: Information Technology

**Reports to**: Director, Technology

***:
**This role will focus on**:
Leading and managing the IT Service Desk team, fostering a culture of excellent customer service and high performance
Overseeing a team responsible for maintaining optimal functionality of user components, including computers, laptops, and mobile devices
Developing and implementing comprehensive IT training initiatives for new hires and ongoing staff development for AG and CSE employees
Acting as the initial point of escalation for unresolved calls, technical issues, and complex requests, providing effective resolutions and support
Proactively monitoring and managing the Help Desk ticket system queue, ensuring timely resolution of issues and efficient ticket handling
Collaborating in the procurement process of IT resources for various AG divisions
Coordinating event support scheduling, working with event managers to ensure seamless IT support during events
Providing expert first
- and second-level support for computer hardware and software issues on both Microsoft and Apple platforms
Maintaining a comprehensive hardware and software inventory to facilitate efficient asset management
Providing support outside normal business hours, including events at Rogers Arena and at various offsite locations

**WE HAVE**:
A team you can belong to and believe in
A fun, high energy environment
An open mind for new ideas
The opportunity to embark on a career development journey
Lots of fun staff events throughout the year
Onsite gym underground parking

**YOU HAVE**:
At least four years of experience within the Information Technology industry in a support capacity
A post-secondary degree or diploma in a technical field
Strong competence in the Microsoft Ecosystem (Office365, Exchange 2013/16, Remote Desktop, Server, and Desktop OS)
Strong knowledge of MacOS and iOS devices
Ability to thrive in a fast-paced, team-oriented environment
Strong attention to detail and organization skills, with the ability to balance priorities and multitask
Exceptional communication and customer service skills, with an ability to interact in a professional and friendly manner with end users at all levels within the organization
Solid problem-solving and troubleshooting skills coupled with a willingness to learn
A valid driver's license and access to a vehicle
Ability to work flexible, extended hours
A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
Onsite role at our office in downtown Vancouver

**YOU MAY ALSO HAVE**:
Previous experience with Point-of-Sale hardware and software

Vancouver is one of the most diverse cities in the world, and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

  • Manager, IT Service Desk

    2 weeks ago

    Vancouver, Canada Doctors of BC Full time

    At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Together, we make a difference so our doctors can make theirs. Join us today! **THE JOB**:Manager, IT...

  • Manager, Service Desk

    2 weeks ago

    Vancouver, Canada Law Society of British Columbia Full time

    Come join our team! If you are looking for a career that is both challenging and rewarding, with an organization that values diversity, equity and a shared sense of purpose, look no further. We are proud to say that we’ve been recognized as one of BC’s Top Employers since 2022! The Law Society of BC offers work/life balance, a collegial atmosphere, and...

  • Analyst, Service Desk

    1 week ago

    Vancouver, Canada Raymond James Financial Full time

    **Analyst, Service Desk** - 2301427 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth...

  • Service Desk Coordinator

    3 weeks ago

    Vancouver, Canada Bloom Recruitment Inc Full time

    Bloom Recruitment is in search of a Service Desk Coordinator to join our client’s fast-growing team as soon as possible.Our client is a national Managed Service Provider and a TSXV Top 50 company, delivering leading IT solutions to businesses across Canada for over 30 years. Their service offerings span managed networks, cybersecurity, data protection,...

  • Service Desk Coordinator

    3 weeks ago

    Vancouver, Canada Bloom Recruitment Inc Full time

    Get AI-powered advice on this job and more exclusive features. Bloom Recruitment Inc provided pay range This range is provided by Bloom Recruitment Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$55,000.00/yr - CA$65,000.00/yr Building Teams, Driving Success | Recruitment Expert @...

  • Service Desk Coordinator

    3 weeks ago

    Vancouver, Canada Bloom Recruitment Inc Full time

    Get AI-powered advice on this job and more exclusive features. Bloom Recruitment Inc provided pay range This range is provided by Bloom Recruitment Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$55,000.00/yr - CA$65,000.00/yr Building Teams, Driving Success | Recruitment Expert @...

  • Front Desk Manager

    2 weeks ago

    Vancouver, Canada Marriott International Full time

    **Additional Information** Managing, Bell Desk, Door, Valet and In Room Dining Operations **Job Number** 23034647 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Service Desk Technician

    7 days ago

    North Vancouver, Canada Seaspan ULC Full time

    We are seeking a highly motivated and customer-oriented IT Service Desk Technician to join our team. This position will be embedded within our business, providing technical support, and maintaining efficient IT operations while prioritizing exceptional customer service and aligning IT activities with our overall business objectives. As a service desk...

  • Front Desk Service Representative

    6 days ago

    Vancouver, British Columbia, Canada University of British Columbia Full time $4,402 - $4,814

    Staff - UnionJob CategoryCUPE 116Job ProfileCUPE 116 Salaried - Front Desk Service RepresentatJob TitleFront Desk Service RepresentativeDepartmentFront Desk Service Representatives | Residence Life | Student Housing and Community ServicesCompensation Range$4, $4,814.00 CAD MonthlyPosting End DateDecember 8, 2025Note: Applications will be accepted until 11:59...

  • IT Service Desk Analyst

    1 week ago

    Vancouver, Canada Drax Group Full time

    Overview IT Service Desk Analyst — Salary Range: $65,000 - $70,000; Location: Vancouver, BC As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. Responsibilities - Ensuring that incidents are...