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Sales Administrator

3 weeks ago

Drummondville, Canada Soucy Group Full time

**WHAT TO EXPECT**:
The Sales Administrator's primary mandate with his team is to be the liaison between the organization and our customers with respect to deliveries. He acts as a leader within his team and with business partners (internal and external) by responding to their ever-changing needs. He works closely with our customers, our sales manager and our planning team. He/she is influential, persuasive and diplomatic in problematic situations.

Here's an overview of your tasks:

- Handle delivery issues to meet and exceed customer expectations by ensuring their resolution
- Organize and facilitate follow-up conference calls with our customers. Ensure that the required stakeholders are present and that the required information is complete and adequate
- Communicate frequently with our customers to ensure their satisfaction and also to obtain their future needs
- Manage the customer service agent in his team
- Advise the agent on actions and strategies to be implemented to serve internal and external customers;
- Understand in depth our EDI system and that of our customers
- Identify and implement continuous improvement opportunities
- Update and monitor key metrics and make necessary adjustments;
- Participate in multidisciplinary development team meetings
- Establish and maintain a relationship of trust with the organization's business partners

**WHAT WE’RE LOOKING FOR**:

- Bachelor's degree in administration
- 1 to 2 years of relevant experience
- Excellent command of the English language, both oral and written
- High level of customer service and dynamism
- Analytical skills and rigor
- Good communicator, great ability to influence and persuade
- Good time and priority management
- Ability to adapt
- Diplomacy, ability to maintain harmonious business relations
- Team player

**WHAT WE HAVE TO OFFER**:

- Permanent, full-time position
- You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment
- The best of both worlds: the resources of a large company and a family-like atmosphere
- A team that is passionate, attentive and committed to excellence
- Flexible schedules that allow you to balance your work and your personal life
- Group insurance (different plans adapted to your needs)
- Registered Retirement Savings Plan with employer contributions
- Employee and family assistance program
- Social activities.

**APPLY NOW**:
We look forward to getting to know you and to welcoming you to our big Soucy family