Pro Shop Attendant

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.
Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.
If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.
Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.
Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage*
- Company matched pension plan and optional savings plans*
- Employee Assistance Program and free Headspace membership
- Exclusive Friday Harbour corporate partner discounts
- Training and development opportunities
- Colleague events and appreciation activities

Role Summary
One of the responsibilities of the Pro Shop Attendant is to maintain The Nest Golf pro shop operations and assist members/guests with their check-in and payment, retails sales or other needs. They will also be responsible for monitoring the pace of play and overall experience of guests. Other duties include assisting player needs and monitoring rules and regulations of the golf club.

**Responsibilities**:

- Welcoming all members and guest
- Facilitate and assist with merchandise sales, orders, receiving and display of retail goods
- Maintain the cleanliness of the Pro Shop and workstation area
- Inventory management
- Work directly with the Assistant and Head Golf Professional around daily activities.
- Booking Tee Times, assisting with any league/tournament event bookings.
- Maintain a professional appearance.
- Daily Cash outs, Opening/Closing of the Pro Shop
- Regular communication with membership to ensure we are promoting the club, its events, and other information as required
- Resolve member/guest issues quickly and satisfactory, and escalate to the Club Manager when required
- Assist with food and beverage set up and tear down when required
- Responsible to ensure that all rules and regulations of golf course are being followed to create a safe and friendly environment
- Direct golfers around the course if they are unfamiliar with the course layout
- Inform golfers of course policies and if someone is in violation address immediately
- Coordinate pace of play with Golf Operations Attendants on course
- Coordinate with other departments to ensure the highest level of member and guest experience
- Record and report all accidents, property damage or infractions to Golf Club Manager
- Ensure all members feel welcome, are given responsive, friendly and courteous service, and that all situations are handled in an expedited manner
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned

**Requirements**:

- Previous experience as a Golf Operations Attendant or Pro Shop Attendant is considered an asset
- Knowledge of golf and golf operations
- Smart Serve certification is an asset
- Prior experience in golf operations is recommended
- Valid Ontario Driver’s License
- Must possess excellent customer service skills
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions
- Must be able to work flexible hours including evenings, weekends, and holidays
- Required to move, lift, carry, pull, and place objects weighing less than or equal to 50 pounds without assistance
- Stand, sit, or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting, and pulling

Join our team and make every day feel like Friday.
- Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.