Visitor Experience Team Member
1 week ago
**Visitor Experience**
**Department**: Admissions
**Reports**:Visitor Experience Coordinator
Our Mission:
To inspire curiosity through enriching and entertaining experiences of the 1000 Islands Region of the St. Lawrence River
Nature and Scope:
Duties and Responsibilities:
- Provide exceptional customer service to all visitors
- Seek out our visitors to ensure that we are exceeding their expectations
- Responsible for ensuring that admission and gift store funds are collected appropriately
- Follow marketing direction regarding stocking of gift shop
- Double as stationary Tourism Ambassadors at all locations
- Assist in the safety and security of our visitors
- Light cleaning and other duties as assigned.
Qualifications:
- Proven success in a hospitality customer service position
- Ability to move swiftly throughout the facility which consists of experiences on 4 different levels
- Reliable means of transportation including for evening shifts.
- Overwhelming desire to make customers happy
- Exceptional knowledge of Brockville tourism stakeholders is considered an asset however training will be provided.
Competencies:
- Experience in the field of customer service
- Well-developed verbal and written communication skills
- Dynamic, energetic, positive, and outgoing personality
- Professional manner and “can-do” attitude willing to take responsibility for our Aquatarium.
- Exceptional people and performance management skills
Work Environment:
- Stand for long hours
- Must be comfortable stooping, kneeling, and crouching
- Be able to stock gift shop shelves
- Be able to move freely up four floors of exhibits
- Lift up to 50 pounds
Compensation:
- $16.55 per hour
- Team member discounts
**Job Types**: Full-time, Part-time
Pay: $16.55 per hour
**Benefits**:
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- BROCKVILLE, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2022-05-06
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