Manager, Third Party Oversight

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Reporting to the Sr. Manager Third Party Risk Management, the role is responsible for end to end systems operations and processing functions including the management and oversight of third party service providers to ensure accurate, timely, and cost effective service delivery to Rogers Bank in accordance with OSFI’s B-10 Outsourcing of Business Activities, Functions and Processes.

**Responsibilities**:
Assist in forecasting operational costs (OPEX) for assigned third parties. Responsible for tracking and validating of OPEX to monthly and annual budgets, processing monthly invoices and managing Purchase Orders.

Assist in defining requirements for new systems capabilities required for bringing new products and services to market. Developing assessment criteria and evaluating potential service providers during market RFP process. Assist in contract negotiations and onboarding of new service providers.

Working and collaborating with Project Delivery Office (PDO) during onboarding of new initiatives and capabilities related to both new and existing vendors.

Monitoring vendor service levels and developing methods for evaluating operational performance to assess potential performance issues/opportunities. Developing and maintaining relevant performance and control indicators to ensure high quality of service.

Collecting and reviewing contractually required documentation and certifications from outsourced service providers (PCI, SOC, ISO, Insurance certificates etc.)

Assist in business risks identification pertaining to outsourcing arrangements and develop mitigating controls and a monitoring programs for service providers and processes. Assist in maintenance and review of Process-Risk-Control (PRC) library.

Identifying and delivering process improvements to drive operational efficiencies, new system capabilities, and enhanced customer experiences.

May be required from time to time after hours (24/7/365 days) for production issue identification and resolution.

Other duties as assigned.

Qualifications:

- University under-graduate degree or college diploma.
- 3 years vendor relationship or project management or similar experience
- Knowledge of TSYS DDS.
- Working knowledge of industry standards, protocols and tools (PCI, SOC2, OSFI B-10)
- Strong negotiation and communication skills.
- Exceptional organizational and time management skills.
- Ability to adapt and reprioritize in a fast-paced, changing work environment.

**Schedule**: Full time

**Shift**: Day

**Length of Contract**: No Selection

**Work Location**:1 Mount Pleasant (083), Toronto, ON

**Travel Requirements**: Up to 10%

**Posting Category/Function**:Banking & Operations

**Requisition ID**: 277868

**Together, we'll make more possible, and these six shared values guide and define our work**:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environmentPosting Notes: No Selection || Canada (CA) || ON || Toronto || mfield2 ||