Program Delivery Support

**Title**: Program Delivery Support

**Location**: YMCA Centre for Immigrant Programs

**Program**: Targeted Programming

**Position Status**: Full-Time

**Compensation**: $37,000 - $38, 000 per year

There is potential inside all of us - we all have it in us to shine.

Every charity exists to help solve a problem - our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safer space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

**As part of your total compensation**:

- Receive a complimentary YMCA membership to our Health & Fitness facilities
- Access to Y at Home, where you can participate in fitness programs from your own home
- Discounts on YMCA childcare and camp programs
- 3 weeks’ Vacation entitlement and paid wellness days
- Comprehensive benefits package and pension
- Complimentary wellbeing and counselling services

**About the Role**:
The Program Delivery Support Staff plays a critical role in ensuring the smooth operation and success of settlement programming for newcomer clients across multiple programs. This position provides essential support in operations, logistics, and resource management, to enhance the efficiency and effectiveness of program delivery. By coordinating tools, tracking expenses, managing resources, and facilitating client services, the Program Delivery Support Staff ensure that the necessary infrastructure is in place to meet the needs of clients. Their work directly impacts on the quality of services offered to newcomers, helping to create a welcoming and organized environment for clients to access the support and resources they need for successful settlement and integration.

**In this role, you will**:

- Advise, liaise and support relevant facility leadership personnel on issues or concerns requiring additional attention
- Assist in arranging and setting up meetings and activities including venues and logistics
- Ensuring all materials required are prepared in advance of meetings, events, activities etc. (i.e., technology, handouts, equipment etc.)
- Support staff monthly expense claims - review for accuracy and content, communicate to Supervisor any concerns for follow up
- Develop monthly and annual calendars outlining due dates for information
- Track staff absences and prepare vacation schedule to ensure programs are covered
- Support the on and off boarding of staff
- Maintain an inventory of and track supplies
- Ordering supplies, tracking and submitting related invoices when necessary
- Coordinating with external vendors to procure necessary resources (e.g., office supplies, materials for client services, technology tools)
- Assist with program activities related to promotion (i.e., community events, activities and resources)
- Develop flyers, handouts, and presentations for review and approval by Supervisor
- Provide two-deep leadership for activities, events and programming that require additional support
- Ensuring that any resources or tools required for client-facing services are in place and functioning. This could include preparing client packages, managing client-related technology, or ensuring that staff have all the resources they need to engage effectively with clients
- Being familiar with and key contact for staff on database and reporting systems; manuals; attend training events; enter data
- Supporting the development and updating of necessary recording tools and templates
- Assist in the creation and maintenance of program reports, including status updates, performance metrics, and other relevant documents (collecting, collating and formatting data and program activity information related to outcomes, survey results, targets etc. and submitting summaries to Supervisor as requested)
- Ensure timely submission of reports and documentation in accordance with program deadlines

**Education and Skills Qualifications**:

- Relevant education and/or combination of training or experience in human service delivery, settlement service delivery, program coordination, community development or equivalent
- Minimum 2+ years of progressive experience in staff team leadership, program development, coordination, or delivery of community and client-based programming