Empowher Youth Service Specialist

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential
YOUTH SERVICE SPECIALIST, EmpowHER
SUMMARY
The EmpowHER project aims to improve communities' social, economic, and environmental well-being through local action by working collaboratively with 320 youth (ages 12 - 30) from underserved communities in Ontario. Achēv will work with partners and the target population by introducing them to various service and volunteer opportunities in their communities, providing training, and collaborating in co-creating service projects that respond to identified community needs.
The Youth Service Specialist will focus on assisting with event planning, direct delivery of program activities, and assist in the project evaluation, one-on-one counselling, group assessments, and volunteer coordination. In addition, the Youth Service Specialist will assist in scheduling and facilitating weekly training, including creating zoom meetings, sending reminders, making certifications, among others. For participant recruitment and monitoring, the Youth Service Specialist will create the marketing materials to attract new participants, develop materials to keep participants engaged, record engagement activities, and monitor and record volunteer hours.
One of the primary areas of coaching offered to the youth clientele under EmpowHER pertains to Civic Action and Civic Engagement, and therefore the incumbent must be non-partisan and well versed in Canadian Governance and Employment Laws that govern volunteerism. In addition, we expect the EmpowHER project to be a safe space for LGBTQ2S+ youth.
**DUTIES AND RESPONSIBILITIES**:Recruitment & Outreach**:

- Assist the Project Coordinator with outreach, marketing, recruitment & screening of applicants, ensuring that intake and screening targets are met on a weekly basis and that a high quality of service is provided to all youth participants
- Develop and deliver outreach-oriented presentations to potential community partners in addition to other outreach strategies to ensure consistent program visibility and relationship development in the community
- Implement the planned marketing strategies among high-schools, universities, community partners, and at community events

**Project Implementation**:

- Provide group & individual coaching/counselling regarding action planning, community resources, and volunteer coordination
- Manage and foster relationships pertaining to internal and external stakeholders including employers/organizations to develop volunteer opportunities, and monitoring youth at their volunteer placements as needed
- In conjunction with Project Coordinator, review monthly workshop schedule, secure guest speakers, and ensure the timely delivery of required workshops/trainings, making adjustments to meet participant needs
- Assist in the ongoing development and effective implementation of program related policies and procedures that ensure program guidelines are followed
- Assist Project Coordinator in contacting participants after each cohort ends to offer further individual assistance and to determine participants’ achievements in relation to their plans
- Teach Canadian Governance and Civic Engagement as needed
- Coach program participants on community and corporate event planning

**Administrative Tasks**:

- Assist with administrative tasks such as tracking, submitting attendance, communication with clients as well as community organizations and employers in adherence to agency privacy and confidentiality policies
- Oversee timely and accurate submission of all statistical and program information to be used in internal and external reports
- Assist with administrative tasks associated with client recruitment, event management, and volunteer placements

**Other**:

- Maintain positive and clear communication with other team members to facilitate teamwork, successful target management and customer service
- Assess and address project concerns and changing project needs in a timely manner in conjunction with Project Coordinator
- Assist with evaluating progress, identifying newcomer youth needs
- Flex work hours during evenings and weekends to adequately support project participants outside their regular school hours
- Assist with the delivery