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Bi-lingual Customer Relations Associate

2 weeks ago

Etobicoke, Canada Viatris Full time

Mylan Pharmaceuticals ULC

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:
- Access _- Providing high quality trusted medicines regardless of geography or circumstance;- Leadership_ - Advancing sustainable operations and innovative solutions to improve patient health; and- Partnership_ - Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference and here’s how the Bi-lingual Customer Relations Associate role will make an impact:
Key responsibilities for this role include:
- Answer incoming calls in a professional manner.- Process orders in SAP in an accurate and timely manner:
- inform customer of back order items.- notify them when these products are back in stock.- Address and log complaints and ADRs,.- Order replacement product, have product complaints investigated and resolved by QA.- Launch new products and inform Trade (wholesalers, ECC Net and direct customers).- Provide order status, product information, proof of deliveries.- Work closely with and effectively communicate and partner with internal departments.- Release back orders.- Generate reports from SAP.- Implement communications strategies/programs provided by Marketing to build business and respond to inquiries; both internal and external.- Understanding the ordering processing including the special requirements for Narcotic orders.- Understanding the requirement of each customer and provide customer service/support accordingly.

The minimum qualifications for this role are:
- University or College education.- 2 years experience handling high volume of phone calls in a customer service/order entry environment.- A demonstrated ability to work individually or as part of a team in a changing environment.- Detail oriented, ability to multi-task, ability to problem solve and effective organizational skills.- Excellent computer skills (Microsoft Office), Proficient in SAP a must.- Good communication skills.- Excellent command of the English and French Language both verbal and written.- Understanding of SOP’s.- Pharmaceutical or Consumer Packaging Industry knowledge an asset.- Understand complaint procedures and ADR requirements and their urgency.- Bi-lingual (English/French).

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or any other characteristic, protected by local, provincial, or federal laws, rules, or regulations.