Help Desk Technician

3 days ago

Concord, Canada Clover Tool Manufacturing Full time

We have an exciting new opportunity available, as we are seeking a **Help Desk Technician** to join our team In this role you would you would respond to helpdesk realted IT tickets and inquiries.

We are located at **8271 Keele Street, Concord, Ontario**

**Responsibilities**:

- Respond to phone calls and incoming trouble tickets
- Create trouble tickets in ticketing system, diagnose issues using remote support tools, escalate tickets as required
- Follow up on all service calls to ensure issues have been resolved properly
- Diagnose hardware and software problems, and replace defective components
- Perform routine system maintenance, patching, and optimization on computers as required
- Plan, coordinate, and implement network security measures to protect data, software, and hardware
- Configure / install computer hardware, software, and basic network equipment
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
- Analyze equipment performance records to determine the need for repair or replacement
- Maintain logs related to network functions, as well as maintenance and repair records
- Research new technology, and implement it or recommend its implementation
- Work with Vendors when necessary to diagnose and resolve issues
- Develop and add to existing infrastructure, systems and apps
- Ability to multitask and be agile in a fast-paced environment

**Requirements**:

- College or high school diploma
- Basic understanding of computer networking (e.g., routers, switches, computers & other devices)
- Excellent English verbal & written communication skills
- Solid listening skills
- Problem analysis & problem solving
- Attention to detail
- Knowledge of Windows server with AD, DNS, DHCP
- Knowledge or hybrid Azure AD
- Knowledge of Office 365
- Basic understanding of Microsoft Power Platform
- Knowledge of Veeam backup solution
- Knowledge of Teams, OneDrive, sharepoint administration.
- Comp TIA A+ Certification (asset)
- Microsoft 365 Fundamentals (asset)
- Licenses with reliable mode of transportation.
- Able to travel to Second location in Breslau as required.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$21.00 per hour

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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