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Stockroom Operations Lead, Hoka

2 weeks ago

Toronto, Canada Hoka Full time

**About HOKA**

Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them - to help them take flight.

At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. Because by celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes. We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.

**Summary**

Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you’re the primary business owner of the stockroom, which means that you oversee the processing, product placement, and transfers of the store. It’s your job to instill the importance of maintaining a stockroom that is safe and efficient so that our customers have the product they want when they want it. You lead by example to model exceptional stockroom standards and promote a positive and respectful environment. You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, feedback.

**Description**

As a HOKA Stock Lead, you maintain stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed in order to meet the needs of the store. You maintain a neat and orderly stockroom and stock desk while practicing and promoting safety consciousness and security measures to deter theft. You’re responsible for ensuring that all stock processes and policies are understood by your team members and followed at all times. You strategically plan for new product arrivals and execute necessary adjustments. You receive and verify shipments as they arrive and handle discrepancies so that inventory counts are current and accurate. You’re responsible for handling customer charge sends and store transfers of merchandise between retail locations or distribution centers. You control any damaged merchandise or mis-mate inventory in accordance with company standards. In order to perform these stock-specific duties, you are responsible for securely maintaining a key to the store.

In your role as a Stock Lead, you understand that your responsibilities extend beyond the back of house. You assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans. You help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor, provide the best possible customer service in accordance with our Service Training Program, greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge. You ensure you’re personally available to customers and can identify and address their needs and questions. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions. As a HOKA Stock Lead, you understand that you are an integral part of a team and cooperate to meet the needs of the business.

**Core Competencies**

As a successful Stock Lead, you know how to:

- Ensure the highest level of customer service possible as outlined in our Service Training Program
- Build engaged and empowered teams through communication and recognition
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Promote a positive and respectful work environment and respond to problem situations with professionalism
- Prioritize brand and product knowledge training in customer interactions
- Multi-task in a fast-paced environment
- Escalate any special customer requests regarding product or service to management
- Think critically to solve problems and approach challenges with agility
- Maintain knowledge of current trends and styles

**Key Qualifications**
- One (1) to two (2) years of retail store experience preferred.
- High School Diploma
- Excellent verbal and written communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team members and customers
- Excellent team-building skills
- Excellent organizational skills and exceptional attention to detail

**Additional Requirements**
- Flexibility of schedule and hours to meet the needs of the business.
- Physical ability to stand for extended periods
- Valid driver’s license.

As part of our HOKA Fami