Human Resources Business Analyst

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

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- Consult with business clients to assist with designing innovative solutions to challenges/opportunities that are process and/or technology-related; evaluate proposed solutions to ensure they meet business needs and align with business goals.
- Facilitate conversations to document current process; redesign processes to create efficiencies in HR and improve the customer experience.
- Consult with business clients to elicit a clearly articulated list of functional requirements.
- Act as a liaison between HR and IT, translating business needs, providing options to resolve problems, and influencing decisions on project requirements.
- Stay current with emerging technologies to support HR clients with solution design.
- Exercise strong project management acumen for HR projects; work closely with project managers from both HR and IT on project delivery.
- Lead the internal HR change management activities throughout project stages.
- Conduct needs assessments to design appropriate learning strategies and define and align learning needs with desired performance and business outcomes.
- Write testing procedures and use cases, facilitate User Acceptance Testing, and use technical writing skills to document and publish project-related processes and operational rules.
- Review and update training materials and knowledge base solutions and assess accuracy and relevance.
- Maintain myHRconnect resources and content, organizing information in accessible and user-friendly formats.
Generate custom HR HelpDesk queries and reports based on user requests.
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- **Qualifications**
A completed 2-3 year diploma in Human Resources, Business Administration, Information Technology/Computer Science or related field and at least 4 years of related experience in business analysis and/or the design, development, delivery and evaluation of system-related training, OR;
- A degree in Human Resources, Business Administration, Information Technology/Computer Science or related field and at least 2 years of related experience in business analysis and/or the design, development, delivery and evaluation of system-related training.
- Professional designation/certification as a Business Analyst is required.
- Experience with data analysis and reporting, technical writing, systems testing, process mapping, instructional design and training delivery is preferred.
- Experience with process redesign and change management will be considered an asset.
- Experience with HR Systems such as PeopleSoft HCM, HR Helpdesk and myHRConnect and how they are used at The City of Calgary will also be an asset.
- Demonstrated collaboration and communication skills, problem solving and critical thinking skills, strong relationship building skills and the ability to convey complex information to both technical and non-technical audiences.
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- **Pre-employment Requirements**

- Successful applicants must provide proof of qualifications.

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- Union: CUPE Local 38
- Business Unit: Human Resources
- Position Type: 1 Permanent
- Location: 800 Macleod Trail SE
- Compensation: Pay Grade 11 $44.76 - 59.84 per hour

- Days of Work: This position works a 5 day
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- work week with 1 day off in a 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal/External

- Job ID #: 312851