Night Dispatcher

**About us**

Champion Towing Ltd.

**Job description**

**Job Title**: Dispatcher

**Job Type**: Full Time (Weekdays, Evenings, Weekends, and Holidays)

**Salary**: Competitive Wage Plus Benefits

**Location**: Winnipeg, MB

**Responsibilities and Duties will include but are not limited to**:
**Dispatcher Duties**:

- Collect all required information prior to generating an invoice
- Ensure all calls are handled with exceptional customer service
- Coordinate with drivers and send appropriate equipment for each call
- Ensure all information is taken during a call and entered correctly into the Dispatch Anywhere software
- All cash call customers payment must be received before dropping off/releasing customer’s equipment
- Collect money from drivers for all cash calls
- Generate invoices for spill jobs, rollovers, accidents, jackknifes, or any other invoices as required and send out to customers as soon as the job is completed
- Make sure to balance invoices and money at end of the shift
- Purchase several types of permits as required by the company
- Coordinate with Fleet Manager for call bookings for heavy-duty towing, trailer/landoll calls and equipment calls
- Understand what each piece of equipment can do
- General knowledge of the areas of service covered by Champion Towing
- Make sure drivers are available for on-call shifts and coordinate appropriately
- Ensure that every account call has a Purchase Order number before it goes to accounting
- Ensure overnight and weekend calls are being done appropriately
- Make sure drivers are checking in and out before and after shifts
- Coordinate with the shop when trucks and equipment are under maintenance or repair
- Make sure all invoices are handed in at the end of every shift by every driver
- Make sure all logbooks are handed in by every driver, every Friday
- Maintain electronic and manual filing system and keep track of Invoice books
- Maintain a list for any equipment and vehicles entering and exiting company’s yard
- Update all calls as progression is made (assign, on route, loaded, finished)
- Make sure to update co-workers at the end of each shift so the next dispatcher has a good understanding of what is going on (who is on call, current calls going on, calls that have been booked)
- All calls must have a detailed input into each category (PO Number, phone number, location, contact info, etc.)
- Generate sales lead

**General Duties**:

- Enter any missing invoices/bills from the system
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods and tools
- Meet personal and customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure that the issue was resolved
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage with customers
- Cover duties in the absence of a co-worker
- Other duties as assigned by supervisor or manager

**Qualifications**:

- Minimum grade 12 Education or GED
- Excellent understanding of Word, Excel, and Outlook
- Proficient in data entry and management
- Potential to mentor and train other employees
- Must have effective listening and communication skills in order to assist customers professionally in person or by phone
- Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment

**About us**: Champion Towing was established in 2009 and has attained an impeccable reputation for providing professional light, medium, flatbed, and heavy-duty towing/recovery services; through Manitoba, Saskatchewan, and Northwestern Ontario areas. We take enormous pride in being one of the best in the industry and strive to push forward delivering excellent standards consistently. Headquartered in Winnipeg, Manitoba, alongside two other locations in Brandon, Manitoba, and Ignace, Ontario. We are proud to be a Canadian Company with approximately 50 employees within three locations. Building a great company takes great people, that’s why we offer competitive wages and benefits. Our goal as an organization is to provide professional and personalized service to our customers. **We are an equal employment opportunity organization.** We decide on all employment-based on the applicant’s qualification and our business needs. Be a part of the Champion Towing team

**How to Apply**:
Send your resume and cover letter clearly stating your qualifications

**Job Types**: Full-time, Part-time, Contract, Permanent

**Salary**: $15.00-$18.00 per hour

**Champion Towing Ltd. provided the following inclusive hiring information**:
**Salary**: