Support Worker

**Closing Date**: Open until Filled

**Hours/week**:Varies

**Schedule**: Varies

**Location**: Nanaimo & Parksville

**Classification**:Community Support Worker

**Grid Level**: 10

**Reports to**: Supportive Housing Programs Manager

**Additional Information**: Requires Union Membership

Here at Island Crisis Care Society, as a Casual Support Worker, you have an opportunity to make a meaningful impact within our Supportive Housing Programs while providing flexible and rewarding employment within the Nanaimo and Parksville communities. We are seeking exceptional individuals whose qualifications and attributes align with the demands of this role. The Casual Support Worker will partner with our Supportive Housing Programs Managers supporting our Supportive Housing Programs throughout Nanaimo and Parksville. (This role may also offers the opportuity to be trained in our Assisted Living Programs throughout Nanaimo and Parksville)- ** Teamwork and Initiative**: Our organization values individuals who can work with a team to ensure client needs are being met. You should be self-driven, demonstrating the ability to manage tasks and responsibilities collaboratively while contributing to the overall success of our supportive housing programs.

**Position Purpose**

A Support Worker carries out their duties to create a professional and therapeutic environment with quality support for vulnerable adults. This contributes in a meaningful way to the ICCS mission to “Provide shelter and care to those in need, reflecting of the love of God in loving one another.”

**Key Responsibilities**

1. Participates in the assessment, goal setting and program planning (Personal Service Plan) for clients (program participants). Documents, implements and provides input into the evaluation of the program.

2. Assists with providing life skills training such as meal preparation, housekeeping, personal care skills and personal finance and implements personal service plans.

3. Participates in various client-focused activities in accordance with care plans.

4. Assists program participants to function more independently within the program space or in their own supportive housing unit, and in the community. Assists clients with daily life skills, social skills and/or behaviour management. Teaches and assists clients with activities such as organization and de-cluttering, basic cooking, money management, shopping, household safety, pet care. Facilitates physical, recreational, educational, social and vocational activities.

5. Provides emotional support and feedback to residents and their families.

6. Identifies social, economic, recreational and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials and the community.

7. In programs where a dedicated cook is not on staff, prepares, cooks and serves meals and snacks, including those for special dietary needs and special occasions, in accordance with safety and health standards and the menu plan.

8. Recognizes, analyzes and deals with potential emergency situations such as clients’ aggressive behaviour to ensure no harm comes to the client and/or the public. Reports problems to the supervisor.

9. Administers first aid and medication in accordance with established policy.

10. Assists with case management by identifying potential problems and reporting any difficulties. Provides input to counsellor, professional, with regard to the development of appropriate program plans to achieve residents’ objectives. Contributes to the evaluation of residents’ progress and prepares reports.

11. Maintains reports such as statistics, logbooks, daily activities on residents.

12. Ensures health and safety standards are maintained.

13. When required, assists with residence maintenance and housekeeping duties such as laundry, sweeping, mopping floors, mowing lawns, inventory, shopping, cleaning equipment and food services.

14. Performs other related duties as required.
- Qualifications:
**Education**:

- A diploma in a related human/social service field

**Certifications**:

- Valid First Aid Certificate with CPR
- Valid Naloxone Certificate
- Valid Food Safe Certificate
- Valid WHMIS Certificate
- Non-Violent Crisis Prevention

**Experience**:

- One-year recent related experience (Or equivalent combination of experience, education, and training)

**Please note**: For the Casual Support Worker position, the minimum availability required is 10 shifts per month including:
- Ability to work 2 weekends each month
- Ability to work 5 overnight shifts each month
- Ability work on Christmas Day or New Year’s Day**Benefits of Working with ICCS**

**Come see what we have to offer**:

- Casual dress
- Free training through the Homelessness Services Association of BC

**Casual employees may be eligible for**:

- Participation in Municipal Pension Plan where eligible