Invoicing & Collections Associate - Remote

**Work Location: Remote**In this role responsible for invoicing and collections for the revenue management cycle. Invoicing will be based on postings completed at the clinic level and will include generating, reviewing and sending invoices to funders based on a specific time frame established internally or externally by the funder. The associate will also be responsible for identifying outstanding accounts to contact partners/patients and collect on outstanding payments.

The role requires an eye for detail, time management and self-discipline to ensure regular, and timely invoices and follow up on outstanding invoices. Accuracy is key as well as the ability to work independently. Efforts are focused on resolving posting issues at the clinic level and performance or coaching opportunities. Excellent communication and negotiation skills are required as efforts are focused on resolving customer billing problems to reduce accounts receivable delinquency. The role requires a balance between maintaining trustful relationships and ensuring timely payments. The position will report to the designated Invoicing and Collections Lead.

**Responsibilities for Invoicing**- Verify accuracy of billing/invoicing data and revise if necessary.- Research and resolve discrepancies for patient’s accounting details- Submit invoices as per customer guidelines and within the timelines outlined.- Notify clinics with issues, rejections, or updates that will impact future billing.- Consult clinic if issues cannot be resolved by associate and utilize alternative resources as necessary until resolution is complete.- Record notes relevant to patient’s account as necessary.- Ensure compliance with process by communicating with internal stake holders if issues are identified.**Responsibilities for Collections**- Review and monitor accounts for collection efforts.- Complete outbound collection calls in a professional manner while keeping and improving customer relations to ask partners about outstanding payments.- Maintain patient privacy in all interactions.-
- Collect customer payments in accordance with payment due dates and process.- Identify issues attributing to account delinquency and discuss them with management.- Review and monitor assigned accounts and all applicable collection reports.- Provide timely follow-up on payment arrangements.- Provide relevant documents to partner organizations for account follow up.- Investigate required historical data for each account or invoice.- Take action to encourage timely debt payments.- Process payments and refunds.- Maintain accurate account records and update status and collection efforts.- Report on collection activity and accounts receivable status.- Follow company-prescribed collection techniques and timelines to reduce Accounts Receivable.
- **Skills Requirements**- Knowledge of invoicing procedures and collection techniques.
- Working knowledge of MS Office such as Word, Excel, Outlook and SharePoint.
- Comfortable working with targets.
- Ability to manage stress.- Excellent communication skills (written and oral).- Strong negotiation, problem-solving and analytical skills.- Ability to work independently and to adapt to a fast-changing environment.- Attention to detail with an eye for accuracy.- Respect for customers’ privacy and treating them with empathy.- Employment conditional on obtaining Federal Level Security Clearance Reliability Status- Bilingualism ( French/English ) is considered a strong asset.
- Familiar with medical and vocational terminology

**Education and Experience**- Proven experience with at least 1-year experience in a similar administrative role, or 2 years of corporate collection experience, including interaction with a large customer base- Minimum Grade 12 diploma, bachelor's degree an asset but not required.- Other relevant experience within a sales or call center environments will be considered.
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Inclusion_**
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. _Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities._
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