Operations Leader

**Company Introduction**:
**Arrow Machine and Fabrication Group** is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

**Group Division**:
**VeriForm** is viewed as a leader in metal fabrication of complex parts and assemblies. This includes comprehensive design, build and assembly while working very closely with clients. It is the first division to do hand held quality control laser scanning for inspection, replacing CMM systems. And where laser welding is replacing TIG welding, creating faster, cooler welds without distortion and much smaller HAZ.

**JOB POSITION: Veriform Site Operational Leader**

**REPORTING TO**: President Arrow Engineered Products Division

**DIRECT REPORTS**: Site Supervisors / Team Leaders

Reporting to the President of Arrow Engineered Products, the **Arrow Engineered Products VeriForm Site Operational Leader** will be responsible for all activities in the plant and contribute as part of the Arrow Engineered Products (AEP) operations leadership team. They will have responsibility to contribute to and execute the local site P&L and collaborate with divisional shared services (supply chain, engineering, quality) and corporately shared services (IT, finance, human resources, health & safety) to construct and achieve the established goals. They will provide effective and engaging leadership to set priorities with team members and will proactively take initiative to execute new ideas and strategies that complement the organization’s vision to maximize safety, quality, on time delivery and continuous improvement.

**Primary Responsibilities **include, but not limited to**:

- Under the direction of the President and in conjunction with other Site Operations Directors, develop and execute an Annual Operating Plan for AEP - including top line business & EBITDA growth, operating objectives, strong cash flow performance, cost reduction and continuous improvement opportunities.
- Monitor, analyse and report on the progress of the production area in meeting annual goals to maximize business concurrent with decreasing costs as appropriate
- Build and lead a high performing team to deliver operational excellence and outstanding customer service
- Champion Arrow’s culture, core values in the development of an engaging culture at the local level
- Cultivate long-term partnerships with existing and new customers to support site and divisional growth
- Collaborate with and lead launching of new products locally, ensuring alignment to quote
- Effectively lead, mentor, and grow talent within site
- Develop and drive operational initiatives around standard work and process improvements using lean manufacturing principals
- Responsible for the delivery of site KPIs, including customer satisfaction, safety, quality, delivery, and cost
- Work collaboratively with Arrow shared services functional leaders to attain customer requirements and business growth
- Manage communication throughout the organization through town halls and operations team meetings

**Required Qualifications and Experience**:

- 5+ years in an operational management or supervisory role
- 10+ years experience in hands-on machining, welding and/or fabrication is required.
- Proven ability in engaging teams and effectively drive people development
- Superior project management, operational planning, interpersonal relations, communication, and effectively coaching team members are essential to be successful in this role.
- Significant knowledge around MRP systems, operational reporting and advanced excel knowledge is highly preferred
- Proven ability to drive results around Safety, Quality, Delivery, Cost
- Six Sigma certification, an asset

**Skills**
- A results-oriented and “make it happen” person who gets in the game and plays hard for the team to win
- Entrepreneurial, creative, and high-energy team player with business acumen, strategic thinking ability and strong operations experience
- Superb leadership and people skills with effective presentation and communication skills
- Ability to balance competing priorities and work collaboratively with other leaders
- Demonstrable ability and proven track record in operational continuous improvement and execution

**Knowledge of KPI’s required**
- Forecast accuracy - budget to actual
- Project timing and Quote accuracy
- Financial metrics (Revenue versus Profit versus EBITDA, DSO/DPO/DIO)
- Operational Efficiency Metrics
- Safety Metric - medical assist and lost time
- Quality Metric - customer incidents and internal scrap rate
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