Area General Manager

**Who We Are**:
Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.

IPS defines world-class electric motor and generator repair every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.

The AGM has Profit and Loss responsibility for the defined geographic service areas of an IPS location(s). Leads the business unit to deliver safety, operational, profit, sales, and customer KPI goals utilizing the IPS operating system known as CIPS (Continuous Improvement Process Solution). Overall responsibility for managing and growing (3) key value streams of in shop repair, new motor Distribution sales, and field service. Build and sustain a culture around the IPS values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit by utilizing a Servant Leadership mindset and practices. Recruit and develop a top performing organization while improving overall employee engagement.

**Key Responsibilities and Expectations**:
The AGM has Profit and Loss responsibility for the defined geographic service areas of an IPS location(s). Leads the business unit to deliver safety, operational, profit, sales, and customer KPI goals utilizing the IPS operating system known as CIPS (Continuous Improvement Process Solution). Overall responsibility for managing and growing (3) key value streams of in shop repair, new motor Distribution sales, and field service. Build and sustain a culture around the IPS values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit by utilizing a Servant Leadership mindset and practices. Recruit and develop a top performing organization while improving overall employee engagement.

**Sales & Customer Service** - Responsible for setting sales strategy and directing execution for the Sales function for the IPS location’s Sellers. Ensure optimal customer problem resolution resulting in an “Unmatched Customer Experience”.

**Operations** - Responsible for managing shop and field operations; hire, train and evaluate new employees, determine optimal organization design and assess the performance of the business against the business’s goals and plans.

**Continuous Improvement** **- Responsible for leading all aspects of the CIPS program - making it the way we work at the location. Entails an operating philosophy of moving decision making down to the lowest level possible and empowering employees to use data and visual management to make decisions that eliminate waste.

**Financials** - Responsible for the development of business strategy, annual operating plan (AOP) and tactical execution to reach objectives. Proactively monitor key financial, sales, cost, operating, and customer service trends and course correct as required.

**Safety** - Responsible for maintaining an environment in accordance with established HS&E requirements to ensure the protection of employees, the public, and the environment.

**Quality** **- Responsible for development and compliance with the IPS quality management system. Ensure compliance to ISO standards along with industry and customer specifications in order to drive an Unmatched Customer Experience. Drive training and execution to standard work instruction and mature the location’s current systems.
AGMs are problem solvers who work to overcome the obstacles that may prevent the business from reaching its goals.
- Strong communication skills with all stakeholders from Executive Management to shop personnel to customers.
- Collaborate with cross-functional teams’ members and optimize all resources.
- Identify and act on industry, market, and Service Center trends using data analysis to correct issues and capture opportunities.
- Demonstrate management skills such as leadership, planning, and organization, resource and talent management.
- Self-aware learner with emotional intelligence to help those around them.
- Leverage best practice to advance facility skills and knowledge.
- Analyze financial data to optimize operational and sales efforts.
- Demonstrated ability to lead change initiatives and drive process excellence.
- Driver for results - insists on excellence in all facets of the business.
- Develop and maintain key customer relationships.
- Excellent verbal and written communication as well as presentation skills.
- Ability to lead and develop effective cross functional teams in a matrix organization.
- Demonstrated technical acumen to manage complex asset repair business with diverse customer segments and mu