Route Supervisor Surrey

**Who We Are**
We are a dynamic, growth-oriented, and safety-focused company. Our organization has been deemed to be an “essential service” by providing recycling, resource recovery and waste management services that keep our communities clean and safe and valuable materials within the circular economy. Emterra Group is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE) and WEConnect International.

**Position Overview**
We are looking for an experienced and proactive **Route Supervisor** to lead daily collection operations across residential, industrial, commercial, and institutional services. In this role, you will oversee route execution, ensure service quality, coach and develop drivers, and maintain compliance with safety and regulatory standards. Your leadership will play a critical role in operational efficiency, customer satisfaction, and community trust.

**Key Responsibilities**
- Assign drivers to daily routes based on availability and service needs.
- Oversee the daily execution of assigned routes, including driver coordination, coaching, and performance reviews.
- Manage complex routes for industrial, commercial, and residential collections, prioritizing route start-up, monitoring, and completion.
- Adjust schedules in real-time to respond to service disruptions while maintaining efficiency and minimizing delays.
- Respond to missed pickups, urgent service calls, and field-level complaints.
- Ensure compliance with safety protocols, municipal regulations, and operational standards through regular inspections and driver coaching.
- Utilize GPS, dispatch software, and mobile reporting tools to monitor route progress, document service issues, and maintain safety checklists.
- Track operational efficiency and recommend improvements to optimize route coverage, equipment use, and resource allocation.
- Foster high-quality service delivery and community satisfaction through active engagement and oversight.

**Key Performance Indicators (KPIs)**
- Driver productivity, route completion rate, and dispatch response time.
- Field-level issue resolution and service consistency.
- Community feedback, complaint handling, and response times.
- Compliance with safety protocols and operational standards.
- Equipment utilization, operational cost control, and route efficiency.

**What You Will Bring**
- Previous supervisory experience in waste management, logistics, or high-volume operations.
- Strong leadership skills with the ability to coach and motivate frontline teams.
- Proficiency in GPS, dispatch systems, and route management tools.
- Knowledge of municipal and provincial collection regulations.
- Excellent communication, problem-solving, and organizational skills.
- Commitment to safety, compliance, and service excellence.

**Reasons to Apply, Stay and Grow with Emterra Group**
- Opportunity to be part of one of Canada’s Greenest Employers
- Competitive wages and annual wage increases
- Comprehensive health benefits (drug, dental, vision, LTD, life insurance)
- Employee Assistance Program, paid for by the Company
- Tuition reimbursement program and professional development support
- Employee discount programs
- Be part of an organization that wants to learn and grow
- Ability to have impact and make change
- Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without discrimination._