Hospitality & Food Service Manager

Brookside Retirement Living is a family owned/operated boutique retirement community located in Kanata North. We are looking for creative, high-energy, can-do personalities to join our team to deliver the best hospitality and culinary experience for our residents, families, and staff as possible.

**Scope of position**:
The Food Services Manager is responsible for all aspects of the food service department as well as ensuring compliance with all levels of legislation.

**Working Hours**:
This position generally is Monday-Friday 8-4 pm or 10-6 pm as well as some weekend work. This position will include cooking, serving, and administration days; as well as covering vacation for various department employees.

**Key Responsibilities**

**Marketing & Occupancy**:

- Delivering essential food services that are immediately visible to residents and potential clients thus have a direct impact on future revenue generation.
- Ensure variety and presentation meet the standards of boutique style hospitality.
- Maximizing occupancy by providing quality services.

**Resident Relations**:

- Prepares or monitors the preparation of service daily and special event menu plans to ensure individual dietary needs are met.
- Develops and maintains effective relationships with residents and their families in order to determine individual needs, resolve issues or concerns, and evaluate resident satisfaction.
- Ensuring that the services provided to resident’s meets or exceeds expectations.
- Providing residents with a safe and comfortable environment.
- Collaborate with the other departments to create opportunities to enhance the dining experience with creative ideas with events, activities and promotions.

**Leadership**:

- Participates as a member of the work team and provides support to the other members of the team.
- Provides leadership and direction to food services staff.
- Interprets and implements policies and procedures.
- Organizes and directs staff orientation and in-service training programs.
- Assumes a shadowing/modelling approach to training, coaching and mentorship of all dietary and culinary staff.
- Schedules and assigns work.
- Monitors and evaluates staff performance.
- Recruits, disciplines and terminates staff.
- Provides staff with a safe and comfortable environment.

**Budget & Financial**:

- Forecasting, monitoring and approving expenditures from the budget allocated to food services.
- Maximizing the purchasing power while maintaining or exceeding facility quality and service standards and provincial and legal requirements.
- Developing and implementing inventory control systems to maximize savings and minimize waste.

**Operational and Administrative Systems**:

- Negotiating with suppliers to obtain optimum value for products and agreement on delivery schedules.
- Complete the weekly order with vendors and ensure supplies are appropriate.
- Chairing resident food meetings.

**Other**:

- Ensure cleanliness of all areas within the kitchen and dining room for both appearance and infection control.
- Ensure all equipment is in good working order and maintained appropriately.
- Is aware of employees and supervisor’s responsibilities and follows all health and safety policies and procedures.
- Works safely to reduce the risk of injury to self, co-workers, and residents.
- Is alert to, remedies, and promptly reports all actual or potentially hazardous situations.
- Wears personal protective equipment (or clothing) as required by task, MSDS, or home policy.
- All other related duties as assigned.

**Qualifications**

**Education/Experience**:

- At least two (2) years supervisory experience in a volume food preparation environment in the healthcare or in the hospitality industry.
- Successful completion of a post-secondary diploma in Food and Beverage Management from a recognized institution or qualified as a chef and possess a Food Service Supervisors certificate.

**Skills & Abilities**:

- Ability to plan, organize and direct the delivery of food services.
- Skilled communicator.
- Effective interpersonal and conflict resolution skills.
- Ability to multitask.
- Customer service orientated.

**Special Requirements**:

- Must be prepared to respond to emergency situations.
- Must have working knowledge of special diets.
- Must be able to stand for extended periods of time as well as lift and carry heavy trays and items.

**Direct Reports**:

- Sous Chef, Cooks, Dining Room Supervisor, Dietary Aides

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 22.5 per week

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON K2K 2W8: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (preferred)

Work Location: In person