Communications and Team Member Engagement Specialist

job title: Communications and Team Member Engagement Specialist

job ID #: DETOHT CS 25-0430

department: Downtown East Toronto Ontario Health Team

reports to: Executive Director, DET OHT

salary range: $33.25 - $42.25 per hour

status: (Non-Union) Full-Time, One year contract with possibility of extension

hours: 37.5 hours per week

Vacancy: 1

**background**:
The Downtown East Toronto Ontario Health Team (DET OHT) is a group of 43 health and social service provider organizations (Team Members) who have deep roots in the community and is committed to creating an integrated system of care. The vision of the DET OHT is to provide our community with seamless access to inclusive, high quality, and responsive care through one connected system of diverse providers and community members who enthusiastically embody holistic approaches to improving population and individual health and well-being.

In Fall of 2022, Team Members have approved the Strategic Plan, which lays out the strategic priorities for 2023-2025. The DET OHT’s work is centered on key principles to bring this vision forward including: Client and Family Centered Care; Health Equity; Diversity, Equity and Inclusion; Transparent Collaboration; Quality Improvement; and Responsive Leadership.

The work of the Downtown East Toronto OHT includes focused initiatives and planning to improve care for our attributed population by ensuring community members are meaningfully part of all of our work, co-designing change ideas, developing digital solutions, managing privacy and information management, strengthening governance, supporting performance and quality improvement, and developing a strategy for the OHT.

**about the role**:
The Downtown East Toronto Ontario Health Team (DET OHT) is a collaboration of 43 organizations who provide services to clients living in the Downtown East Toronto area. The purpose of the OHT is to provide an integrated health system by coordinating the care and services for patients/clients and their families/caregivers across multiple settings. The vision of the DET OHT is to provide our community with seamless access to inclusive, inspired and responsive care through one connected system of diverse providers who enthusiastically embody holistic approaches to improving population and individual health and wellbeing.

The Communications working group of the DET OHT is responsible for building trust and credibility with members and the community, providing communications advice amongst member organizations to support information sharing and engagement, and developing tools and processes that support effective and inclusive communication amongst DET OHT working groups, members and with the community.

**Scope of the Mandate**

The Communications Specialist plays a pivotal role in enhancing storytelling, strategic communications, and stakeholder and Team Member engagement for the Downtown East Toronto Ontario Health Team (DET OHT). This position is hosted by Sherbourne Health Centre and reports directly to the Executive Director, while closely collaborating with project managers to develop and implement communication strategies that elevate the OHT’s brand and presence within the community.

**we believe in work-life balance and offer**:

- A competitive salary.
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
- Up to four weeks of vacation per year (to start).
- Up to four personal days per year.
- An extended healthcare and dental package.
- Life insurance.
- An employee assistance plan.
- A generous professional development plan: up to $1,300 to be used towards learning activities.
- Up to six fully paid professional development days per year - related to position/responsibilities.

**Responsibilities and Tasks**:

- **Strategic Communication**: Develop and execute comprehensive communication plans, aligning messaging with the DET OHT’s vision and mission to increase visibility and community engagement.
- **Content Creation**: Craft compelling narratives and multimedia content to promote partnerships, services, and community stories, including newsletters, press releases, and digital media assets.
- **Healthcare Service Promotion**: Develop compelling content that highlights DET OHT healthcare services, partnerships, and community programs.
- **Newsletter and Digital Media Management**: Manage the DET OHT monthly newsletter, website content, social media, and internal communications tools.
- **Member Engagement Strategies**: Develop and execute member engagement strategies to increase participation and satisfaction.
- **Event and Program Coordination**: Organize events and programs that encourage member involvement and networking.
- **Feedback and Analysis**: Conduct surveys and gather feedback to assess member needs and interests.
- **Collaboration**: Collaborate with cross-functional teams to enhance the member experience.
- **Metric Analysis**: Analyze engagement metrics and prepare reports to inform strategy adjustme