Jr. Service Advisor
1 week ago
**Service Advisor - Automotive**
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
**Responsibilities**:
- Greet service department customers promptly and courteously—attitude is everything
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
**Benefits**
Available after probation is completed.
**About us**
At Georgetown Volkswagen, we have a new, larger facility in an established location to support our continued growth. We’re excited to provide this challenging and rewarding career opportunity in a great work environment with on-going training and a comprehensive benefits plan. We’re simply interested in finding the best people. If you’re someone who demonstrates a genuine enthusiasm for helping customers, are a self-starter and a motivated team player, we’d like to hear from you. Attitude is everything
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