Nars - Beauty Advisor

1 week ago

Montréal, Canada Shiseido Full time

**Job title: Nars Beauty Advisor**

**Reports to**: _Sales and Education Executive_

**Company overview**:
**NARS**

NARS Cosmetics is a cosmetics and skin care company with various multi-use beauty products and is now a subsidiary of Shiseido.

**Job purpose**:
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Upon reaching a volume of $600K, Beauty Advisors are equipped with additional clienteling tools.

**Key Tasks & Responsibilities**:

- Consistently deliver extraordinary service to all customers
- Exceed all sales and service personal goals and targets
- Exceed all sales and service brand goals and targets
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
- Share expert level of product knowledge with entire store selling team
- Maintain solid relationships with buyer, vendor, and selling manager
- Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
- Attend all educational sessions offered including product knowledge, vendor, and seminars
- Perform floor recovery, visual merchandising, price change, and related sales support tasks
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines
- Perform other duties, as assigned
- High school diploma
- Proven ability to exceed sales targets
- Highly collaborative; working with and through others in a team-oriented environment
- Able to work in a fast-paced environment that requires a high degree of multi-tasking with mínimal supervision
- Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
- Minimum of two or more years experience in a commission-based sales environment
- Make-up artistry or aesthetics certificate may be required for certain brands
- Prior retail sales experience in a luxury environment preferred
- Excellent knowledge of popular social media channels and best practices

The measures of success:

- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external clients

**Direct reports**
- _None. _
- interview will be contacted. _

At Shiseido, we are committed to fostering an inclusive, accessible environment free of discrimination, where all employees and customers feel valued, respected and supported. Shiseido is dedicated to meeting accessibility requirements prescribed by the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for all applicants at any time throughout the recruitment process. Please contact our Human Resources team with notice if you require accommodation.

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- beauty: 1 year (preferred)
- retail: 1 year (preferred)

Work Location: On the road

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