Service Technician

Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all.
**Our purpose is to make life accessible**
Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.
**Our role is to care**
As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.
**The Service Technician Role**
Our clients put their trust in Motion to ensure that their mobility devices are safe and functioning properly. Our service technicians serve our clients by providing on-site and in-home repair and set-up for mobility devices, including walkers, scooters, wheelchairs, and stair lifts.
- **_Diagnose and repair._** You will deliver, install and/or repair mobility equipment across **Ottawa **and the surrounding area. This may include but is not limited to:

- Assessing and troubleshooting issues clients may be having with their device
- Repairing manual and power mobility devices in client’s homes and/or in-store
- Repairing electrical systems within the mobility device
- Program and set-up basic power and mobility equipment
- Install and repair accessibility products and solutions in clients’ homes. Examples include: home safety products or stairlifts.
- **_Deliver a Motion customer experience._** Our service technicians are the face of our company, delivering outstanding customer experiences every day. Through honest, empathic, respectful, and friendly interactions with our customers you will build trusting relationships. You will ensure that their needs are met and that we meet our objective to make life accessible.
- **_Be flexible and mobile._** You will spend your days traveling to different sites and client’s homes within the region.

**Who you are & what you bring**:
This is an excellent position for someone with a mechanical background who is looking to do meaningful work. You’ll be a good fit if you have:

- Experience working with your hands building or fixing machinery of any sort. Great previous experience would be working as a mechanic, appliance repairs, or other technical repairs
- Strong problem-solving skills and the ability to troubleshoot issues
- A love for working with your hands and fixing things
- Strong communication skills, customer service experience, and empathy for other people
- An aptitude for technology and learning new systems
- Knowledge of home medical equipment and assistive devices an asset
- A willingness to learn and grow, and a passion for helping other people

**Additional must have requirements.**
- Ability to lift up to fifty (50) pounds
- A valid G class driver's license and clean driving record
- A clean criminal background check
- Availability to work until 7PM and Saturdays.

**Why join? Motion Perks**
- Company vehicle
- Company cell phone
- Tools and comprehensive training provided
- A fun and engaging work environment
- Opportunities for career growth or lateral moves within the company
- A great benefits package and RRSP options after 3 months

**Why join? We are Motion**
At Motion, we've undergone a recent transformation, and we think that's exciting. With a strong reputation as experts in our field, we're turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, a chance to make an impact in people's lives, and help create a company environment you believe in.
Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.
**Protective measures for COVID-19**:

- At Motion, the safety of our employees and our clients is paramount. We’ve implemented several measures to reduce the risk of exposure to Covid-19. These include: _
- _Ensuring safe physical distancing at all locations and warehouses._
- _Providing all employees with full personal protective equipment, including face shields, gowns, masks, and gloves._
- _Disinfecting all locations and warehouses regularly and thoroughly._
- _Continuous monitoring of the ongoing situation and updating policies as needed._

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