Director, Patient Care Contract Management

**Job Description**:
**JOB POSTING - Director, Patient Care Contract Management - Hamilton & Erie St. Clair**

**CARE AND BE CARED FOR - THIS IS YOUR HOME**

Are you a tactful negotiator who strives to build strong relationships to drive quality and performance outcomes? Do you have experience providing expert level advice and strategic leadership in the realm of contract, quality, and performance management? Are you passionate about exceptional health care and driven by a desire to help others?

Ontario Health atHome is looking for an **experienced Senior Leader**who contributes to the overall success of Ontario Health atHome in the West Region by providing effective leadership and strategic direction in patient care and contract management to Hamilton, Niagara, Brant, Burlington and Erie St. Clair region.

Reporting to the Vice President, Contracts, the Director, Patient Care Contract Management is responsible for managing the overall Quality and Performance Management process related to Ontario Health atHome Providers and Vendors. This position oversees all aspects of Patient Care Service Provider Organization (SPO) and Vendor contracts, including the negotiation, preparation, monitoring and evaluation in accordance with performance standards and ministry-defined goals. The role also:

- Oversees Quality Improvement Notices (QIN) of Ontario Health atHome Service Provider Organizations including the preparation, monitoring and follow-up on recommendations pertaining to performance requirements.
- Provides expert advice to Ontario Health atHome Senior Leadership on quality and performance accountability matters, SPO and Vendor contract management and procurement as required.
- Provides project management, strategic direction and leadership to all Contracts staff team members and performance management for direct reports on the team.

**What do we offer?**

**We know wellness is supported with work-life balance.**In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan.

**What will you do?**

**Contract Management**
- Develops contract management strategies, policies and procedures regarding patient services procurement, contract management, monitoring and compliance within the provincial procurement framework
- Ensures appropriate controls, quality standards and risk management strategies are in place for all contract initiatives
- Provides expertise and senior level advice to the development of appropriate language, business requirements, and performance standards within contracts
- Obtains legal advice when appropriate to mitigate risk
- Institutes administrative policies and practices for the ongoing review of existing contracts, volume management and initiation of corrective action when necessary
- Works with Finance to ensure expenditures for contracted Service Provider Organizations (SPOs) and Vendors are according to fiscal resources.
- Liaises with SPOs and Vendors to resolve issues
- Identifies and implements appropriate procurement and contract management strategies in line with MOHLTC Contract Management Guidelines, MOHLTC Procurement Policies and Procedures, and provincial Contract Performance Framework.
- Where appropriate, leads SPO and Vendor RFP process to deliver open and fair competitive bidding process
- Directs, mentors and educates contracts staff, Service Providers and Ontario Health atHome staff on contractual obligations and requirements
- Supports the organization in establishing business processes and practices that are consistent with SPO and Vendor contract requirements
- Participates in Provincial Committees and working groups to explore new methodologies and best practices relating to Performance Management, Contract Management and modernization

**Leadership**
- As a senior leader participates in the development of the annual organizational priorities and work plans
- Articulates and constantly monitors key metrics of the department to assess their efficiency and effectiveness to ensure the highest level of service is being provided
- Provides expert advice to senior leaders and Executive leadership on future needs and the impact of emerging trends and priorities
- Promotes integration of activities across portfolios and Ontario Health atHome regions and monitors achievement of objectives
- Provides strategic input to support the planning, development and deployment of new patient care programming and service delivery models
- Represents Ontario Health atHome in provincial and regional committees, demonstrating high level political acuity to ensure successful representation; participates on provincial groups as required

**Relationship Management**
- Strong relationship management skills, including engaging, communicating with and collaborating with stakeholder