Patient Care Mgr, Ambulatory Hemodialysis

Non-Union

LAKERIDGE HEALTH

PATIENT CARE MANAGER, AMBULATORY HEMODIALYSIS

REGIONAL NEPHROLOGY

REGULAR FULL TIME

37.5 HRS/WEEK/ON-CALL SHIFTS (SUBJECT TO CHANGE)

LAKERIDGE HEALTH OSHAWA

SALARY- $52.524 - $65.654 PER HOUR

UNEX 2200003873

:
Reporting to the Director of Nephrology/Diabetes, the Patient Care Manager (PCM) will join the management team of the Regional Nephrology/Diabetes program and will lead, guide and be responsible for staff of in-centre hemodialysis, including registered nurses, registered practical nurses, dialysis aides and clerical staff. The Patient Care Manager will lead and support various Ontario Renal Network (ORN) initiatives as part of achieving the strategic objectives in the Ontario Renal Plans (ORP) to meet and exceed established performance metrics from the Ontario Renal Network (ORN).

In your role as Patient Care Manager, you will guide and lead teams in process improvement for in-centre hemodialysis, working with the current leadership and teams to improve processes and facilitate staff and patient engagement towards meeting the deliverables of the ORN. As the Patient Care Manager for in-centre hemodialysis, you will plan, coordinate, implement, and evaluate initiatives related to this service in collaboration with the management team.

In collaboration with care team members, you will participate in the design, implementation, monitoring, revision and management of client care and system processes and procedures to ensure smooth operation of ambulatory hemodialysis using in depth knowledge of care delivery systems, process improvement, patient engagement strategies, standards of practice, such as clinical pathways, medical directives and hospital policies.

In the role of Patient Care Manager for the Regional Nephrology Program you will:

- Plan, implement and evaluate current systems and processes in collaboration with other management team members.
- Utilize effective planning, budgeting, human resources, and problem-solving skills
- Manage, coach, and develop staff and utilize effective change management skills
- Advance business goals and ORN goals, including operational efficiencies and optimization of interdisciplinary team functioning
- Facilitate and support the implementation of evidence-based practice to achieve excellence in high quality delivery of dialysis care
- Lead process improvement activities for in-centre hemodialysis
- Demonstrate a personal drive to set a vision, inspire others, and work towards a common goal by engaging and empowering staff

QUALIFICATIONS:

- Bachelor's Degree in a related clinical field, Bachelor's degree in a Healthcare Administration, with significant health management experience, or equivalent combination of education and health management experience;
- Master's Degree in a health care related field preferred
- Membership in good standing within a Regulated Health Discipline
- 3-5 years recent, progressive management experience in related health care services, including a minimum of two years' experience in an acute care hospital setting
- Proven leadership skills
- Demonstrated ability to organize and prioritize work
- Demonstrated ability to develop and maintain effective working relationships with a variety of stakeholders
- Experience in dialysis/nephrology is required;
- Proven, recent, significant clinical experience in Chronic Disease Management populations; and knowledge and experience in programs for patients with chronic conditions is preferred;
- Excellent interpersonal, communication (presentation, written and verbal), critical thinking, attention to detail and problem-solving skills, and well-developed negotiation and conflict management/resolution skills
- Highly motivated team player, with enthusiasm for change and the ability to work well under pressure and meet multiple deadlines with mínimal supervision;
- Proven experience in a lean healthcare environment or leading/supporting other process improvement initiatives
- Proven ability to act as a resource to various health professionals, such as front line staff, managers,
- Proven management skills including financial, human resources, quality improvement, change management, evaluation and utilization management skills
- Proven ability to manage complex projects and work with multiple stakeholders and agencies within multi-sited programs/environments
- Proven track record of achieving results with successful staff engagement that inspires confidence and commitment as well as demonstrated ability to lead effectively and create a high-performance culture that facilitates growth and development
- Proven knowledge of, and ability to work with, collective agreements and Labour Relations standards and demonstrated knowledge of relevant legislation, standards, and related best practice guidelines
- Proven effective organizational, planning, assessment and evaluation skills
- Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork