Lead Front Desk Associate

**We are looking to hire a Lead Front Desk Associate at our Myodetox - Chinatown location**

**Myodetox - Chinatown**(683 Gore Ave, Vancouver, BC)

As a Lead Front Desk Associate (LFDA), you play a crucial role in providing exceptional service and hospitality in alignment with Myodetox standards.

**The LFDA is a full-time position (minimum 30 hours/week)**, consisting of** 4-5 shifts**, leveraging time before and/or after their shift to support other FDAs and ensure clinic operations are running smoothly.

The responsibilities and duties of this position described here are representative of those that this individual is expected to perform. This is not a comprehensive list and other duties may be assigned.

**Who We Are**

**Myo is modern physical therapy to futureproof your body.**Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

With 20 locations (and counting) across Canada and the U.S., including our clinics in Vancouver (**Main, Oak, North Shore, Chinatown, Fraser, Kitsilano, Park Royal**and** Richmond**), Myo is leading the movement-health conversation and inspiring the world to make proactive care a part of everyday life.

**What You'll Do**:

- Lead by example of upholding Myo's service and hospitality standards
- Engage as a key partner for clinic management by identifying areas of opportunity and sharing insights from clinic operations, FDA and client feedback, and other relevant dynamics
- Oversee the clinic schedule to ensure basic business operations are executed by the FDAs with precision each day including shift optimization, initial booking strategy, waitlist management, claim & invoice accuracy and completion, etc.
- Manage clinic Accounts Receivable to ensure outstanding payments are constantly cleared including reconciliation of direct deposits and balancing of cash sheet and deposits
- Oversee weekly inventory tracking and inform Clinic Management of fulfillment needs at the clinic
- Communicate with clinic management when there is a need for repair, refurbishment or renovation in the clinic
- Serve as a mentor and coach to FDAs to ensure they feel supported and maintain consistent communication with all FDAs to ensure seamless handoff from one shift to the next
- Consistently monitor and maintain clinic organization and cleanliness. This may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
- Manage the Google My Business page (and other external-facing pages) with clinic hours, holiday closures, promotions, responding to reviews, etc.
- Participate in the training process for new FDAs in collaboration with Clinic Management
- Participate in clinician onboarding tasks
- Support clinicians in their day-to-day needs to drive business operations and client experience

**Measures of Success**:

- Client and clinician feedback on clinic experience, particularly in reference to Front Desk interactions, is positive
- Conversations around the Myodetox service and what we offer are consistent, accurate, on brand, and encourage conversion to book
- Sessions booked and/or managed during FDA shift are done with consideration and care for business driving booking strategy
- Clinic financials are managed, invoices and claims are consistently submitted accurately and Accounts Receivable are mínimal
- Clinic is well-maintained during shift, with positive feedback from therapist team and any drop in visit feedback from regional or Support Hub team
- Entire clinic team is kept up to date with all important data points from day-to-day shifts

**Who We're Looking For**:

- 2+ years of experience working in a customer service and/or hospitality role
- 1+ years of experience mentoring and supporting others—whether formally or as a senior team member others look to for guidance
- Availability to work a minimum of 4 shifts per week (30+hours)
- Strong operational and administrative skills, with experience managing schedules, optimizing daily workflows, and ensuring accuracy in billing, invoicing, and accounts receivable
- You care deeply about ensuring positive client interactions and experiences
- You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
- You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
- You perform your job duties with consideration and care for business driving booking strategies
- You are innately curious, always seeking to solve problems, answer questions and better your work product
- You show up as your authentic self day in and day out, making your voice heard
- You prioritize your