Manager, Revenue Management

**POSITION**: Manager, Revenue Management
**REPORTS TO**: Sr. Manager Customer Experience
**DEPARTMENT**: Passenger Services
**LOCATION**: North Bay or Remote
**REFERENCE**: 500-150-25
**SALARY**: $104,546 - $123,006

**WHO WE ARE**:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 900 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

**ACCOUNTABILITY STATEMENT**:
The Manager of Revenue Management is responsible for maximizing ridership through strategic pricing, demand forecasting, capacity management, and yield optimization within passenger services division. This position will implement and refine revenue management systems, ticketing systems, analyze market trends, and ensure that pricing strategies align with organizational and Ministry goals.

**MAJOR DUTIES/ RESPONSIBILITIES**:

- Develop, implement, and manage revenue optimization strategies and methodologies to maximize seat capacity and profitability for motor coach and passenger rail services
- Oversee the pricing of tickets based on real-time demand, competition, and external market factors
- Collaborate with Marketing and Customer Experience team to design promotions and packages that align with ridership goals
- Analyze historical and current data to forecast demand, revenue, and market trends
- Use advanced forecasting tools to determine optimal pricing strategies across various routes, times, and customer segments
- Monitor key performance indicators (KPIs) to ensure revenue targets are met and provide regular performance reports to senior management
- Manage seat inventory for motor coaches and passenger rail, balancing supply and demand to maximize yield
- Develop dynamic pricing models based on seasonality, route demand, and customer purchasing behavior
- Lead the implementation and enhancement of revenue management and ticketing systems, ensuring accurate data input, functionality, and user training requirements
- Collaborate with IT and external vendors to improve system performance and integration with other departments/teams (e.g., customer feedback, customer service, reporting, planning)
- Ensure that the revenue management tools are fully utilized for predictive analysis and automated decision-making
- Partner with operations to ensure alignment between service capacity and revenue optimization
- Liaise with the finance team to track performance against ridership goals and budgets
- Work closely with the Integrated Planning team to ensure route maximization for ridership
- Identify and segment customers by behaviors, preferences, and purchase patterns to tailor pricing and marketing initiatives
- Use insights from customer data to refine revenue management strategies

**REQUIREMENTS**:

- University degree in Business, Finance, Economics, Transportation, or a related field.
- Certified Hospitality Revenue Management Executive (CRME) and/or Canadian Marketing Association (CMA)
- Project Management Professional (PMP) designation preferred
- 5+ years in the following:

- Revenue management, pricing, or yield management
- Proven track record of developing and executing revenue optimization strategies
- Revenue management and reservation systems and tools
- 5+ years experience within the transportation industry is preferred (motor coach, passenger rail, or airlines)
- Experience with ticketing reservation systems, revenue and inventory management software, CRM systems, and reporting systems such as SQL, Power BI
- Strong computer proficiency including MS Office 365 with advanced Excel skills
- Valid Drivers License
- Superior analytical, interpersonal, problem-solving and change management skills
- Excellent oral and written communication skills
- Strong customer focus with the ability to collaborate
- Ability to create and write reports along with strong presentations skills
- Ability to be on-call as required
- 0-10% travel to ONTC offices as required
- Commitment to Health and Safety

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

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