Customer Service Representative

Permanent Full Time

Our department operates on rotational shifts between 8:00 AM and 8:00 PM EST, Monday to Friday. We are closed on statutory holidays.

**What You’ll Do**
- Be the first point of contact for our policyholders, advisors, and administrative staff—primarily over the phone.
- Provide accurate, timely information about our insurance and investment products (Canada Life, Great-West Life, London Life).
- Deliver empathetic, solution-focused service while meeting performance targets.
- Participate in a comprehensive training program to set you up for success.
- Maintain a positive and professional tone, even in high-pressure situations.

**What You Bring**
- Exceptional phone-based customer service skills - you’re calm, clear, and confident.
- Strong communication and interpersonal abilities.
- Experience in financial services, hospitality, or a contact centre is a strong asset.
- Post-secondary education in business or finance is preferred.
- A desire to learn and grow in the insurance and investment space.
- Ability to multitask and stay organized in a fast-moving, structured environment.
- Proficiency in Microsoft Office and the ability to learn multiple systems quickly.
- Flexibility to work rotating shifts between 8:00 AM and 8:00 PM EST, Monday to Friday.
- French-Bilingual would be considered an asset.

**Why Join Us**
- Be part of a structured, fast-paced call centre environment where your ability to stay focused and deliver exceptional service truly makes a difference.
- Join a collaborative, team-oriented workplace where your contributions are valued and recognized.
- Full-time hours: rotating shifts between 8:00 AM and 8:00 PM EST, Monday to Friday, and statutory holidays off.
- Paid 8-10-week training program that sets you up for success.
- Receive competitive compensation, excellent benefits, and a pension plan.
- Participate in our Share Ownership Program and bonus plan based on individual performance.
- Take advantage of our annual education reimbursement program (up to $2,000) to support your growth.
- Explore career advancement opportunities in a company that invests in your development.
- Enjoy three paid personal days, paid vacation, and the support of a truly great team.

**Requirements**:
Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm)
Note: 250MB bandwidth per month usage or higher may be consumed.

Canada Life will provide a laptop, keyboard, mouse, charger, headset and a backpack. If you choose to participate in the hybrid work arrangement, you’d be responsible for purchasing a docking station and 2 monitors to work from home.

The base salary for this position is between **$46,000 - $50,000** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

LI-Hybrid