Customer Care Administrator

2 days ago

Laval, Canada PERI Full time

**Location**:Laval, Quebec, CA, H7C 0A5

**Company**:PERI Formwork Systems, Inc.

**Customer Care Administrator**

Laval, QC

**What you'll do on a typical day**:

- Work with internal and external customers to control the administrative requirements for concrete forming and scaffolding projects
- Liaise with Sales and Engineering to prioritize and manage high volume customer orders
- Open new contracts and input contracts and material lists into the ERP system
- Receive and process incoming customer orders with a focus on quality and accuracy
- Maintain a high degree of accuracy and completeness on estimated time to ship dates
- Contact customers with delivery dates and coordinate the return of material
- Follow-up with customers and answer inquiries on the status of orders
- Generate customer billing by producing appropriate control prints and timely invoices
- Resolve order discrepancies by investigating photographs and tickets
- Reconcile various accounts and closing weekly invoices
- Update customer billing and account information
- Prepare reports for internal and external customers; including, but not limited to order history, open orders, back orders etc.
- Other duties as assigned

**What you'll need to be successful**:

- Bilingual in French
- Excellent organization and problem-solving skills
- Strong verbal and written communication skills
- The ability to work well in a fast-paced environment
- 1-3 years of administrative experience
- Previous experience with:

- Order management
- Logistical coordination
- Transferring information from order to data entry
- Invoicing
- Customer service
- Microsoft Excel and Word skills

**What your benefits will be**:

- Performance Bonus
- Health (including paramedical), Vision & Dental
- Life Insurance
- Short-Term & Long-Term Disability
- Company Matching RRSP
- Tuition Reimbursement
We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted- **PERI is an Equal Opportunity Employer**

**PERI Group**
**Formwork Scaffolding Engineering**
Recruiting Team

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