Funeral Director

Canadian Memorial Services, part of the Mount Pleasant Group, is a funeral home company operating across the Greater Toronto Area. Our success is the result of a dedicated team of professional employees who are committed to providing compassionate, caring service to each and every client, with a special focus on providing culturally sensitive service. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.

We are looking for a **Funeral Director** to join our team at **Elgin Mills Funeral Centre** in Richmond Hill.

This is a 6-month contract.

**Funeral Services**
- Arrange, co-ordinate and/or facilitate activities associated with family needs such as services, transfers, preparation of human remains and any other associated activities.
- Present and sell products and services to at-need and pre-need families and assist them in their decisions for disposition of human remains.
- Facilitate (arrange and coordinate) the completion of prearrangements for both trust and insurance contracts and the appropriate documentation. (e.g. contracts, enrollment forms, and process payments.)
- Create, personalize and print memorial stationary and other memorial keepsakes.
- Coordinate audio and visual feeds for services and visitations and help customers create audio and/or video tributes in various formats for presentation.
- Communicate with the external answering service provider all current and future service details, as well as prepare the following day new appointment times.
- Schedule and co-ordinate on-call staff and vehicles for services requested by our families and location outreach activities.

**Administrative Duties**
- Assist families with the required legal documents including statement of death, at-need funeral service contracts, and pre-need funeral contract and related documentation (e.g. cremation contracts, waivers).
- Enter documentation including physical item tracking of body, personal effects and cremation related items, confirming identification of human remains being transferred, and certificate of death into the company software system.
- Assist with the handling of cremated remains and transferring cremated remains into urns or other keepsake vessels.
- Participate in the co-operative efforts of the team to ensure supply inventory (caskets, urns, embalming supplies, register books, office supplies) is maintained at an appropriate level.

**Facilities Management**
- Setup visitation rooms for upcoming visitations, funerals, which may include adding or removing chairs and furniture, as well as the setup of floral tributes, and their personal memorabilia.
- Assist in the general maintenance (internal/external) of the company facilities. (e.g. garbage collection, mopping, dusting, salting, snow shoveling), and vehicles (e.g. wash, dust, vacuum) as required.

**Other Duties**
- Additional duties, and tasks that fall within the scope of the role as assigned by the Manager and Assistant Manager, Funeral Services.

**Hours/Days of work**:
Tuesday to Saturday (37.5 hours per week)

Days: 8:00AM - 4:30PM or 8:30AM - 5:00PM

**Qualifications**:

- Valid Funeral Director - Class 1 Licence
- Previous experience directing and arranging in a high volume environment
- A valid Ontario Class “G” driver’s licence and clean driving record
- Compassion and empathy in dealing with grieving families
- Strong communication and interpersonal skills
- Ability to manage and coordinate multiple tasks simultaneously
- Attention to detail and organizational skills
- Proficiency in conflict resolution and problem-solving
- Sensitivity to cultural and religious customs related to funeral services
- Flexibility and adaptability to handle unpredictable situations
- Professionalism and discretion in handling confidential information
- Leadership skills to oversee funeral home staff and operations
- Strong time management skills to meet deadlines and manage funeral arrangements efficiently
- Understanding of documentation and record-keeping requirements for funeral services
- Intermediate proficiency of Windows and MS Excel, PowerPoint, Word, and Outlook

At Mount Pleasant Group, we believe our strength is in the passion of our people, and value the unique skills and experiences each individual brings to the team. We embrace diversity and are committed to creating an environment where all individuals are respected, supported and can be their authentic self. We are dedicated to building an inclusive workforce that will allow us to collaborate on deeper levels and better serve the richly-diverse communities of which we are privileged to be a part. We encourage applicants of all backgrounds, experiences and identities who are equally committed to d