Visitor Services Coordinator

4 days ago

Toronto, Canada Toronto Railway Museum Full time

The Toronto Railway Museum is looking for a friendly, knowledgeable, and outgoing individual to work as a Visitor Services Coordinator. This position will work alongside the museum’s management team and other personnel to operate the museum front desk while providing quality customer service.

This is a full-time (five days per week, 40 hours per week) permanent position. You will be assigned a stable five-day schedule, working from 9:30am-6:00pm, and will have set, consecutive days off.

As a Visitor Services Coordinator, you will engage in the following responsibilities on a daily basis:
**Responsibilities**
- Independently support the day-to-day reception area of the museum and ensure that processes and protocols are executed effectively;
- Sell museum admission tickets and manage cash flows from visitors and store sales according to the relevant TRM protocols
- Provide excellent customer service by proactively engaging with customers, educating them on the museum, and providing them with additional information as needed;
- Once projects have been approved, project management responsibilities for small projects may be assigned by the Museum Leads. For some projects this may include coordinating with outside stakeholders.
- Support with supervision of summer operations
- All other duties as assigned

**We are looking for the following qualifications**:

- Previous experience working in retail is an asset;
- Excellent interpersonal skills with a specific focus on effective communication - listening, understanding and responding, conflict management and resolution, teamwork oriented, a positive and customer service-oriented attitude;
- Comfortable working in all weather conditions and in indoor settings: this position will require walking over uneven terrain at times;
- Ability to lift up to 50 pounds on occasion;
- Bilingualism, especially French (speaking and written), is an asset;
- Interest or previous work experience in a nonprofit or small business environment a plus

**We are looking for people who are strong in the following skills**:

- **Communication**: We want an individual who can work independently and in cooperation with others, especially when receiving instruction from leaders and communicating what work was completed.
- **Ability to follow instruction and procedure**: The technician is expected to diligently follow our documented procedures as safety is our most important concern, especially in terms of our maintenance protocols.
- **Dedicated**: We want people who will commit to the period for which they are hired.
- **Punctual**: The museum opens on time every day, and we need you to be there to help us out.
- **Problem solving**: The technician will receive instruction and tasks from restoration volunteers and management, but will be expected to work without direct supervision.

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

Schedule:

- 8 hour shift

Work Location: One location

  • Visitor Services Manager

    3 weeks ago

    Toronto, Canada Museum of Contemporary Art Toronto Canada Full time

    Join to apply for the Visitor Services Manager role at Museum of Contemporary Art Toronto Canada. Application deadline: 6 January 2026Location: Museum of Contemporary Art Toronto, CanadaEmployment type: Full-time, permanentPay range: CA$65,000.00/yr – CA$70,000.00/yr Position Summary The Visitor Services Manager at MOCA plays a pivotal role at the...

  • Visitor Services Manager

    3 weeks ago

    Toronto, Canada Museum of Contemporary Art Toronto Canada Full time

    Join to apply for the Visitor Services Manager role at Museum of Contemporary Art Toronto Canada . Application deadline: 6 January 2026Location: Museum of Contemporary Art Toronto, CanadaEmployment type: Full-time, permanentPay range: CA$65,000.00/yr – CA$70,000.00/yr Position Summary The Visitor Services Manager at MOCA plays a pivotal role at the...

  • Visitor Services Manager

    3 weeks ago

    Toronto, Canada Museum of Contemporary Art Toronto Canada Full time

    Join to apply for the Visitor Services Manager role at Museum of Contemporary Art Toronto Canada. Application deadline: 6 January 2026Location: Museum of Contemporary Art Toronto, CanadaEmployment type: Full-time, permanentPay range: CA$65,000.00/yr – CA$70,000.00/yr Position Summary The Visitor Services Manager at MOCA plays a pivotal role at the...

  • Visitor Services Manager

    3 weeks ago

    Toronto, Canada MOCA Toronto Full time

    Visitor Services Manager Application Deadline: 6 January 2026 Department: Operations Employment Type: Full Time Location: Museum of Contemporary Art Toronto, Canada Reporting To: Director of Operations & HR Compensation: $65,000 - $70,000 / year Description Position Summary Posted on: December 24, 2025 Closing on: January 6, 2026 Location: Toronto, ON...

  • Visitor Services Manager

    3 weeks ago

    Toronto, Canada MOCA Toronto Full time

    Visitor Services Manager Application Deadline: 6 January 2026 Department: Operations Employment Type: Full Time Location: Museum of Contemporary Art Toronto, Canada Reporting To: Director of Operations & HR Compensation: $65,000 - $70,000 / year Description Position Summary Posted on: December 24, 2025 Closing on: January 6, 2026 Location:...

  • Visitor Services Manager

    3 weeks ago

    Toronto, Canada MOCA Toronto Full time

    Visitor Services Manager Application Deadline: 6 January 2026 Department: Operations Employment Type: Full Time Location: Museum of Contemporary Art Toronto, Canada Reporting To: Director of Operations & HR Compensation: $65,000 - $70,000 / year Description Position Summary Posted on: December 24, 2025 Closing on: January 6, 2026 Location: Toronto, ON...

  • Visitor Services Manager

    3 weeks ago

    Toronto, Canada MOCA Toronto Full time

    Visitor Services Manager Application Deadline: 6 January 2026 Department: Operations Employment Type: Full Time Location: Museum of Contemporary Art Toronto, Canada Reporting To: Director of Operations & HR Compensation: $65,000 - $70,000 / year Description Position Summary Posted on: December 24, 2025 Closing on: January 6, 2026 Location: Toronto, ON...

  • Coordinator, Visitor Experience

    3 days ago

    Toronto, Ontario, Canada OCAD University Full time

    OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which we live, work and create.Please note that internal job postings are open only to current permanent OPSEU Local 576 Unit 1 employees and temporary...

  • Project Manager

    1 week ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 60153 **Job Category**: Project Management **Division & Section**: Parks and Recreation, Management Services **Work Location**: Metro Hall and/or City Hall **Job Type & Duration**: 1 Full-time Permanent Vacancy **Salary**:$103,431.00- $141,247.00 **Shift Information**:Monday - Friday, 35 hours/week **Affiliation**: Non-Union **Number of Positions...

  • Visitor Services Manager

    17 hours ago

    Toronto, Ontario, Canada Museum of Contemporary Art Toronto Canada Full time

    Application Deadline:6 January 2026Department:OperationsLocation:Museum of Contemporary Art Toronto, CanadaCompensation:$65,000 - $70,000 / yearDescriptionPosition SummaryPosted on: December 24, 2025Closing on: January 6, 2026Location: Toronto, ONEmployment Type: Full-time, permanentRemote/Onsite: OnsiteLevel: ManagerReport to: Director of Operations &...